Lynzi Van Houten

Management

Naples, FL *****

advk1l@r.postjobfree.com

+1-239-***-****

Seeking a position in Management or related field by utilizing my skills, knowledge and experience. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Hammer &Nails Grooming for Guys - Naples, FL

December 2021 to Present

• Assistant to the manager and the owner.

• Responsible for opening and closing the shop. Key holder

• Responsible for inventory

• Responsible for training new employees

• Responsible for acquiring new memberships

• Responsible for maintaining and keeping memberships.

• Responsible for training all of the employees on new products that come to our company.

• Responsible for Meeting monthly sales goals

• Responsible for stepping in when a nail technician is not available. CFO

New Way Recovery Residency - Naples, FL

August 2015 to Present

Manage cases, inspire residents to set and acquire 90 day goals, intake, and discharge or find alternative housing for residents.

Work closely with the program director to maintain a healthy balance of structure within the program. Work with mothers in the program to complete case plans with DCF and Probation in a timely manner, administer U/A’s and breathalyzer

Work with outside recourses to insure our residents are getting all of their needs met financially, physically and spiritually.

Facilitate group discussion on Spiritual, 12 step, and recovery topics. Individual life coaching. Work closely with the Program Coordinator to organize events and projects for the residential program. Sales and account management.

Spa Director

Hair design by Avantgarde - Naples, FL

January 2012 to August 2014

• Responsible for assisting the owner and all responsibilities in all aspects of the company

• Responsible for managing and directing the Spa department.

• Responsible for meeting and maintaining all sales goals

• Responsible for maintaining and purchasing of inventory

• Accounts receivable and accounts payable

• Payroll

• Training of all new employees

• Trained all of our aestheticians and nail technicians on new product that arrives for Back bar

• Maintained communication with all product lines and was responsible for purchasing new products for the company

• Responsible for nail technician services and aesthetician services when needed.

• Responsible for all front desk administration work along with training the new front desk concierge‘s in the software programming.

• Responsible for maintaining Morale with 18 stylist, 6 aestheticians, 4 nail technicians. Whom I was responsible for keeping them up-to-date on all new trends and training them in the new trends and Protocols.

• Met sales goals on a weekly and monthly basis

• Responsible for inventory

• Was the sales trainer for all employees?

Esthetician/Nail Technician

Spa Director/Assist. To Owner

July 2011 to August 2014

• Facials, Manicures

• Pedicures, Waxing

• Make-up application

• Front desk Secretarial Duties

• Responsible for meeting monthly sales goals

• Trained new employees in sales

• Trained new hire employees

• Assistant to the owner

• Spa Director

CAC Intern

SWFL Counseling

August 2012 to December 2013

Maintains charts, Progress notes, and Facilitate groups on substance abuse, relapse/recovery, and anger management.

Creates treatment plans and reviews, evaluations, goal setting, administer urinalysis. Work closely with the Department of Correction

Hair Design By Avantgarde

Sales Manager/Sales Trainer

Comcast - Naples, FL

December 2010 to July 2011

Incoming and out going calls, technical Support, maintenance customer satisfaction, training of new hires, company morale, inside sales. Had to meet certain sales goals on a weekly and monthly basis. Held highest in sales for the year. Started as a call center representative and ended as a sales training manager

Front Desk Training Coordinator

European Wax Center - Naples, FL

March 2010 to February 2011

• Opened and Closed. Cleaning of store.

• Customer service and sales.

• Responsible for cash drawer.

• Coordination of all employees rooms and schedules

• Responsible for training, all new employees in sales

• Responsible to meet sales goals for the week and for the month which determines our commission. Education

Some college in Addiction counseling

Net Institute - Naples, FL

September 2012 to Present

Some college in Full specialist

Lorenzo Walker Institute of Technology - Naples, FL August 2007 to June 2008

High School Diploma

2000

Skills

• Innate ability to understand the problems of people and help them overcome debilitating behaviors

• Acquired proficiency as A full specialist. Which enabled me to gain all of my experience as an aesthetician and nail tech performing several facial procedures per day.

• Responsible, hardworking, and a creative mind.

• Able to administer leadership and finish any given task in a timely manner.

• Goal orientated and self-driven

• Ability to conduct counseling in group or individually

• Able to receive detailed information or instructions from various sources

• Able to respond the inquiries and other problems by phone

• Computer literate with proficiency in Microsoft Word, Microsoft Excel and Power point

• Guest services

• Makeup Application

• Dermabrasion

• Individual / Group Counseling

• Social Work

• Case Management

• Addiction Counseling

• Group Therapy

• Upselling

• Retail Sales

• Administrative Experience

• Body Waxing

• Management

• Sales

• English

• Purchasing

• Interviewing

• Intuit, Microsoft products, CSM, Payroll, accounts receivable, accounts payable, case management, and addiction counseling. (10+ years)

• Hospital Experience

• A working knowledge of the 12 steps and spiritual Principals Awards

Highest annual sales with Comcast

Held the highest sales with Comcast two years running award for southwest Florida Certifications and Licenses

Esthetician License

Nail Technician License

Substance Abuse Counseling Certification

Assessments

Inside sales — Proficient

January 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Completed

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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