Security Officer Assistant

Kristina Rachelle

Lane-Ford

**** ******* ***** ****

Washington, MD 20744

Cell Phone: 202-***-**** * email: advk0k@r.postjobfree.com OBJECTIVE

Highly motivated and proactive professional, specializing in Security Administration and Emergency Response Dispatcher. Background in Physical Security Specialist, with experience in identifying critical areas, initiating immediate improvements, and ensuring compliance with specific policies and regulations. Competent, reliable, efficient, and objective; possess strong organizational skills with impeccable attention to detail; handles multiple ongoing events and time critical projects; willing to learn new skills to continue achieving the goals and objectives of the organization and its customers. SECURITY CLEARANCE

Top Secret (SSBI)

INTERPERSONAL SKILLS

• A service oriented professional who is very confident when handling inquiries, complaints, and communications

• A team player who can multi-task and meet the timely demands of multiple workloads

• Ensures customer inquiries are resolved at the first point of contact, unless specialist knowledge or further investigation is required

• Exercise sound judgement and make proper decisions within established guidelines and procedures

• Responds promptly to customer inquiries in person or via telephone, letter, and email – always in a professional manner

• Keep up to date with all policies, regulations and procedures

• Direct request and unresolved issues to management

• Excellent organization skills through computer database files, inventory and administrative systems

• Always displays integrity and honesty. Set an example for others by taking accountability and responsibility for performance success and failures

RELEVANT EXPERIENCE

Department of Homeland Security (Cybersecurity and Infrastructure Security Agency) Arlington, VA September 2020 – Present

Position Title: Physical Security Assistant III (Project Manager) Thorough knowledge of the US Access system and software applications. Personal Identification Verification (PIV) Registrar and Activator through GSA US Access System which includes PIV Enrollments, PIV Activations, PIV Certificate Updates, PIV pin resets, and requests for lost/damaged PIV credentials. Ensuring the accuracy of documents for background investigations prior to submission to CISA Personnel Security. Capture fingerprints of federal employees and contractors. Supervising, Accesses badge scheduling and issuance systems to identify and verify the need for a PIV. Handles customer service inquires and ensures organized scheduling of appointments and services with the office. Enroll personnel in the system and issue PIV Credentials. Assign accesses to CISA facilities (both perimeter and internal sensitive areas, to include collateral and SCI spaces) in Lenel. Register (input data/ assign access permissions / and encode) PIV access to government facilities. Familiar with Lenel badging (Security Systems) to include hardware items such as card readers. Ability to code Kastle and Datawatch access cards for federal buildings. I troubleshoot low level access control failure that may occur. Visitor Control Access conducts monitoring all personnel entering CISA facilities. Requiring knowledge of Microsoft Office Suites that include proficient abilities in Word, Outlook, Excel, Access and Power Point. With Interpersonal skills and exceptional communication abilities I proceed day to day operation monitoring and maintaining Access Control and Surveillance System. Conducting Safety walk through, advise on violations and hazards, drill, OSHA Monitoring safe custodian by changing combos, manage SF701 and 702. Counting Inventory of Lost and Found repository. Performs Physical Access Systems (PACS) registration operations in order to enroll personnel into the system for vetting and printing of visitor / badge. Prints visitor passes or badges creates and edits card holder record and runs card and pass access reports. Maintain all compliance and personnel records for all team members to include verify payroll documents. Also operates with CISA Physical Security team verifying personnel credentials using CISA VARS. Washington Navy Yard (Naval Sea Command) Washington D.C. Metropolitan June 2019 – September 2020 Position Title: Team Lead Supervisor, Visitor Control Center Tech Support As the Team Leader for Navy Yard Access Control Visitor Center and operating under Windwalker Group Contracting Company We ensure security measures that are designed to deny or grant visits to the Humphries and other satellite post for the Washington Navy Yard. Verifying all visits with utilizing government furnished Access Control System is issue internal badges and code Common Access Card (CAC) badges permitting access into all Navsea Building / Spaces located on the Washington Navy Yard. When providing customer services, professional and courteous manner.I monitor the operation of badging and notify the government COR of any discrepancies. shall check the Joint Personnel Adjudication System (JPAS) to verify an individual’s clearance level prior to authorizing access when coding a CAC Card or issuing a visitor badge. Windwalker team lead shall code all CAC ‘s and a visitor badge after the vetting process is completed authorized access into specific or all Navsea buildings and spaces, as appropriate to include responding to emails or memos when requesting by the government employees to provide access to secure spaces or specials room; for admiral’s or military personnel. Windwalker shall maintain an inventory of all badge supplies needed for daily operation of the Visitor Control Center. As a team lead, I will document badges not being return for documenting purposes. Team leads shall provide, reports, memos in accordance with this SOW and submit them via email to the government COR utilizing NMCI and Microsoft Office Outlook. Windwalker Team Lead shall generate monthly status reports on the VCC operations, when requested by the Government. Department of Homeland Security Washington D.C. Metropolitan September 2013 – Present Position Title: Protective Security Officer (Dispatcher) Operate under the guidelines set by the Department of Homeland Security (DHS). Ensures that only authorized personnel have access to specific areas and systems within the Coast Guard Headquarter building and the DHS Saint Elizabeth Campus. Enforce security measures to deny access to individual who become disruptive or confrontational. Perform Command Center functions to include: Dispatching respective officers to respond to alarms and incidents; Monitor the interior and exterior of the Saint Elizabeth Campus using Milestone and C- Cure 9000 Systems; Hourly radio checks; Answer and reroute phone calls to respective officers and supervisors; Respond to emergencies, analyze current threat information; and maintain detailed activity reports of all routine and significant events on the campus and submit to management. Perform random interior foot patrol of the Coast Guard Headquarter building. Verify ID badges and grant access into the Campus as outlined in the access control procedures. Maintain surveillance over the surrounding area for any suspicious activity. In case of a disaster, implement the Occupant Emergency Plan (OEP). Perform other duties as assign by my supervisor and management.

Office of Personnel Management Washington D.C. August 2013 – Present Position Title: Protective Security Lieutenant (Supervisor) Lieutenant (Supervisor)

As a Protective Security Officer assigned to the Office of Personnel Management (OPM), I am responsible for the physical protection of agency assets (i.e., personnel, information, facilities, equipment), as required by policy and operational requirements, to provide a secure work environment. I demonstrate the application of extensive knowledge related to state-of-the-art security equipment and devices (e.g., alarms, CCTV, access control, C-Cure 9000), and perimeter protection. I ensure Homeland Security Presidential Directive 12 (HSPD-12) requirements are enforced and perform efficiently under a coherent set of policies and instructions to support agency protective measures and operational requirements.

Control access of internal and external customers

Assist with the execution of the Occupant Emergency Plan Respond to incidents and emergencies.

Communicate effectively with a wide range of customers Perform requested duties beyond the expected requirements to maintain high personal standards and ensure absolute satisfaction with produced work

Create harmonious work relationships with co-workers and customers with varying personality types and diverse backgrounds; and always maintains a professional attitude. Able to analyze and implement efficient problem-solving solutions to complex issues Provide x-ray and magnetometer screening of personnel, packages and personal belongings to detect weapons, improvised explosive devices (IED) and other prohibited items Log information into the Visitor Management System and Monitors C-Cure 9000 badging activity Respond and adapt to developing and challenging situations calmly and logically to develop a timely assessment to quickly apply the proper solution to resolve conflicts and disputes. Maintaining all compliance and personnel records for all officers onsite. Review the Daily Activity (DAR) for submission to Security Services. Verify for all payroll documents. Chenega Security Protective Services Arlington, VA July 2007 – September 2012 Position Title: Lead Security Officer

Worked together with the US Department of Defense Police Department (DODPD), located at the Army National Guard Readiness Center. Duties included:

Performed foot patrols in order to observe, detect, report and respond to incidents, and anomalies Controlled vehicle and pedestrian traffic at a fixed post Prepared reports, transmitted messages and instructions to officers on patrol Responded to requests for emergency assistance, potential threats or violations of security procedure Verified visitor identification and maintained control over temporary badges Monitored security through closed circuit television (CCTV) and alarm systems Reported violations of procedures for handling of classified materials/information Inspected items entering and leaving the facility to enforce compliance with classified and compartmented materials controls Maintained records and logs

Submitted incidents/vulnerabilities reports and performed Staff Duty function. Assisted in security details in support of the Secretary of State, Joint Chief of Staff, Army Chief and Vice Chief of Staff, and numerous high-level officials visiting the Arlington Hall EDUCATION AND PROFESSIONAL DEVELOPMENT

International Academy of Emergency Dispatch (IAED) Certification 64 Semester hours towards a Bachelor of Science Degree in Paramedic-Nursing High School Graduate in General Studies

Supervisor Training and Certification

Federal Emergency Management Agency (FEMA) National Incident Management Systems (NIMS) FEMA Incident Command Systems (ICS)

Fire Fighter and Emergency Medical Services (EMS)Volunteer (Prince George’s County, MD) Peer Mediation Certification

Customer Service

Constitutional Law

Jurisdiction and Authority

Use of Force

Sexual Harassment

Workplace violence

Military Customs/Courtesies

Security Operations

Effective writing and communications

Successfully completed GSA Contract Armed Guard Training Certification Successfully Completed GSA X-Ray and Magnetometer Training and Weapons Detection Certification First Aid, AED and CPR Certified

Monadnock Expandable Baton and Oleoresin Capsicum (Pepper Spray) Certified Federal Protective Service (FPS) Immigration and Customs Enforcement (ICE) Firearms Certification Virginia Department of Criminal Justice Firearms Endorsement Certification Proficient with Microsoft Office Suite and Security Systems Software JCAVS (CDSE) Personnel Security Training Certification Joint Personnel Adjudication Systems JPAS) Training Certification Cyber Awareness Certificate; 2019,2020.2021,2022,2023. (updated) PII Training and Certification

PCIF Manager, DCF Manger, Sponsorship Authorities, Time Trade Coordinator Enrollment Official Role Plan DHS Certification. IT Support Specialist, Light Activation, Certification in Salesforce under DCF/ One Card

Certification in IT Information Technology Course

Certification in EDX Cybersecurity Toolkit

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