Customer Service Rep
Resume:
●Robin Tinsley
Kansas City, KS 66104
advk0h@r.postjobfree.com
Summary
Organization and leadership skills
Good communication skills
Strong customer service skills
Knowledgeable in MS Office
Education
Washington High School
Diploma 1990
Professional Experience
Full Potential Solutions
Kansas City, MO
05/2021- present
Customer Engagement Specialist
Provide 1st call resolutions
by listening and handling customers needs, Setting
expectations and providing clear and precise answers.
Maximus Federal
Kansas City, MO
03/2020-09/04/2020
Team Lead
Assisted with day to day questions and concerns of CSR's. Coached on daily metrics. Assisted supervisor with administrative duties.
Med James Inc
Overland Park, KS 08/2018-11/2019
Underwriting Services
Assistant
Assisted the underwriters in processing potential client applications
Set up and process new agents and client information.
Scan and index documents in the system to insure they are sent to the correct department.
Americo Life and Annuity
Kansas City, MO 08/2014-02/2018
Agent Contact Center Rep
Provides accurate and complete information to insurance producers throughout the contracting and new business application process.
Assist producers with commissions.
Submit and process new business applications.
Harte-Hanks
Shawnee, KS
03/2010 -02/2014
Teleservice
Customer service rep assisting clients with product orders and product
information.
Run reports and update spreadsheets.
Inputting data in the system.
Asurion, KCMO, 02/2006-03/2010
Team Coach
Coaching and mentoring customer service reps on daily goals.
Creating and implementing team incentives.
Processing and presenting reports.
Assisting in new hire training.
Contact this candidate