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Professional Competencies

Administrative Operations • Project Management • Policy Enforcement • Compliance • Scheduling • Medical Billing & Coding • Financial Management • Community Health • Process Improvement • Claims Processing • Medical Transcription • Electronic Records Management • Auditing & Review • Customer Service • Communication Relevant Professional Experience

NUVANCE HEALTH

Medical Assistant Scheduling Coordinator – Poughkeepsie, NY February 2022 – Present Role Context: Responsibility for scheduling, making appoints, checking insurance, and executing follow up calls. Additional accountability for supporting Oncology operations (Chemo and Infusion) including intake activities, documenting, and monitoring vital signs, current medications, and allergies, verifying EMR, and referring providers and preferred pharmacy, etc.

Achievements:

§ Attend to patients throughout procedure taking vitals before and continuously during treatment.

§ Collaborate with Oncology leadership team and nursing office regarding patient care and administration.

§ Perform follow up calls to patients and facilitate set-up of specialized treatment by medical team.

§ Support purchasing and inventory management activities to ensure that needed supplies are in place. NORTHERN MEDICAL GROUP

Scheduling Coordinator Medical Assistant – Poughkeepsie, NY August 2021 – February 2022 Role Context: Responsible for providing operational support for the Poughkeepsie and Fishkill branches. Responsible for all scheduling procedures, outpatient testing and/or patient appointments to ensure accurate and efficient services are provided according to departmental policies and procedures. Achievements:

§ Effectively coordinate all clinical patient services according to department SOP’s.

§ Maintain knowledge of department procedures to advance internal compliance and department efficiency.

§ Mitigate error by appropriately verifying patient information including insurance, DOB, contact, and SS#. NUVANCE HEATLH

Medical Assistant – Neurology/Movement Disorders Dept. – Poughkeepsie, NY January 2021 – August 2021 Role Context: Responsibilities included medical administration, authorizations, documentation of vitals, facilitating prescriptions, procurement, and provision of supportive and restorative care under the direction of providers. Brenda Morton

Office Administrator & Coordinator Competent and results-focused office professional skilled in improving administrative operations for businesses and corporations. Specializes in managing complex projects with expertise in process improvement, AR/AP, general bookkeeping, documenting, and reporting. Effectively blends administrative capability and management skill to optimize workstreams in traditional or matrixed environments. Results driven with a strong background in the healthcare sector providing ancillary support to medical teams. Poughkeepsie, NY 12603 • Tel: 845-***-**** • Email: advjy9@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/brenda-morton-9078b046/ 2

Achievements:

§ Assisted with prior authorizations for medicine requests and procedures, patient summaries, and rooming.

§ Reported incidents, irregularities, unsafe conditions, equipment, and/or unusual occurrences to supervisor.

§ Gained experience working with EMG's, Botox, and nerve block injections; adhered to SOP’s at all times. CAREMOUNT MEDICAL

Medical Office Assistant – Poughkeepsie, NY September 2020 – January 2021 Role Context: Responsible for pre-screening patients with COVID-19 symptoms. Oversaw registration, scheduling and payment collection according to company standards. Delivered an exceptional customer service experience. Achievements:

§ Managed continuous pipeline of patients--improved their ability to triage and treat patients.

§ Partnered with insurance verification team to ensure accuracy of data entered into CRM system.

§ Enforced cash security policy and procedures to reduce bad debt and support positive cash flow. DR. BRAD RODGER’S FAMILY PRACTICE/ORTHOPEDIC

Medical Assistant Office Assistant – Kearney, NE October 2019 – April 2020 Role Context: Responsible for managing patient relations, daily business operations, administrative tasks, and projects. Collected copayments and verified insurance eligibility. Adhered to policy and SOP’s during all interactions.

Achievements:

§ Implemented new procedures to improve patient administration, verification, and insurance processing.

§ Reduced number of errors by assessing dictated charts and facilitating submissions to insurance companies. EXAM WORKS

Medical Office Assistant – Rancho Cordova, CA July 2018 – June 2019 Role Context: Responsible for verifying patient information, checking insurance, billing, and other administrative duties. Prepared patients for examination by performing preliminary physical tests including taking vital signs, blood pressure, weight, and temperature.

Achievements:

§ Secured patient information and maintains patient confidence by completing & safeguarding medical records.

§ Executed diagnostic coding and procedure coding; keeping patient information confidential. Other Notable Roles

Medical Assistant, Sunhill Health Facility, September 2016 – October 2016 Certified Nursing Assistant, Private Care, 2012 – 2014 Education & Certifications

Associate of Science, Southern Technical College, FL (2015 - 2016) Certified Nursing Assistant, Bluegrass Community & Technical College (2011) Memberships

American Medical Technologies (Exp. 2019)

Technology

Next Gen (EMR), EClinical Works, Cerner, Chronos, Microsoft Outlook, Excel, PowerPoint

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