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Customer Service Branch Manager

Location:
United Kingdom
Posted:
February 25, 2023

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Resume:

Shahid Naveed

advjy6@r.postjobfree.com +923********* Sialkot, Pakistan, 51310 Sialkot

Education

Matric Apr 2003 - Mar 2005

Gove High School Kanpur, Sialkot

Intermediate (I.com) Introduction to

Business

May 2005 - Jun 2007

Allama Iqbal College Sialkot, Sialkot

Bachelor of Commerce ( B.Com) May 2007 - Aug 2010

University Of the Punjab, Lahore

Diploma in PeachTree+ Tally + MS Excel Jun 2010 - Sep 2010 Softman Computer and Commercial Collage, Sialkot

Employment

Cashier Jun 2012 - May 2013

TCS Express & Logistics, Sialkot

A motivated and professional Cashier with excellent customer service and organizational skills. Experienced in handling cash transactions in a fast-paced environment. Detail-oriented and able to process payments quickly and accurately.

Responsibilities:

• Receive and process customer payments for goods and services using cash, credit cards, checks, and other payment methods.

• Ensure accuracy of transactions by verifying customers’ identification and checking the correctness of their bills.

• Ensure compliance with all applicable laws and regulations governing cash handling procedures. .

Accounts Officer Jul 2013 - Sep 2015

TCS Express & Logistics, Sialkot

TCS Express & Logistics is a leading global provider of integrated supply chain solutions. As an Accounts Officer, I was responsible for managing the accounts receivable and payable functions of the company. This included maintaining accurate financial records, preparing invoices, and reconciling accounts. I also had to ensure that all payments were made in a timely manner and that the company’s financial goals were met. Additionally, I was responsible for managing the company’s accounts receivable and payable systems, as well as preparing reports and analyzing financial data. My role also involved dealing with customers and suppliers, ensuring that all payments and invoices were handled in an efficient and effective manner.

Personal details

Date of birth

August 9, 1988

Place of birth

Sialkot, Punjab Pakistan

Driver's license

Dont Have

Gender

Male

Nationality

Pakistani

Civil status

Married

LinkedIn

linkedin.com/in/shahid-

naveed-628294134

Skills

Proficient in Microsoft Office

Excellent communication and

interpersonal skills

Excellent leadership and

management

Ability to work independently

Good knowledge of financial

software and systems

Excellent knowledge of

banking procedures and

regulations

Negotiation Skills

Budgeting & Financial

Planning

Strong Business Acumen

Accounts Officer Apr 2017 - Apr 2019

M&P Express Logistics Pvt Limited, Sialkot

As an Accounts Officer at M&P Express & Logistics Pvt Limited, I was responsible for a variety of tasks related to accounting and finance. These tasks included, but were not limited to, preparing financial statements, creating invoices and tracking accounts receivable, reconciling accounts, budgeting and forecasting, and evaluating business performance. I also had the opportunity to gain experience in financial analysis, which included tracking and analyzing financial trends, identifying areas of improvement, and developing strategies to improve profitability. Additionally, I was responsible for ensuring compliance with all applicable laws and regulations. Overall, this experience allowed me to develop and refine my skills in the areas of accounting and finance.

Branch Manager Apr 2019 - Mar 2021

Leopards Courier Services Pvt. Ltd, Sialkot

As the Branch Manager of a Leopards Courier Services Pvt Ltd. company, I was responsible for leading the team, ensuring customer satisfaction, and maintaining operational efficiency. My responsibilities included: recruiting, training, and managing staff; developing and implementing strategies to increase customer satisfaction and loyalty; managing daily operations; monitoring financial performance; and setting and achieving operational goals. I also worked with other departments to ensure that all customer orders are fulfilled on time and within budget.

Additionally, I collaborated with clients to develop customized solutions that meet their business needs. I committed to providing the highest level of customer service and ensuring that our clients are satisfied with their experience.

Branch Manager Apr 2021 - Jan 2023

Call Courier Smart Deliveries, Sialkot

As Branch Manager in the Operation Department at Call Courier Services, I was responsible for overseeing the daily operation of the branch office. I was manage staff, ensure customer satisfaction, and ensure that all operations are in compliance with company policies and procedures. I was responsible for tracking and reporting on performance metrics, developing and implementing operational plans and strategies, and maintaining positive customer relationships. Additionally, I was responsible for identifying areas of improvement and leading process improvement initiatives. Profile

I am an effective problem solver, with strong analytical and organizational abilities. I am comfortable working on multiple projects simultaneously and have a track record for meeting tight deadlines. I have excellent interpersonal skills and am a strong communicator, both written and verbal.

I am looking for an opportunity to put my knowledge and skills to use in a fast-paced and innovative environment. I am confident in my ability to be an asset to any team.

Ability to handle multiple

tasks effectively within tight

deadlines

Proficient in MS Office Suite

and other data management

tools

Experience in managing

budgets, directing operations,

and improving efficiency

Proficient in forecasting and

budgeting

Knowledge of logistics

software and systems

Qualities

Professionalism

Interpersonal Skills

Leadership

Problem-Solving

Technical Skills

Time Management

Creativity

Organizational Skills

Initiative

Resourcefulness

Hobbies

Internet Browsing

Book Reading

Languages

Urdu

English

Arabic



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