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Team Member Call Center

Location:
Bangladesh
Posted:
February 25, 2023

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Resume:

RESUME

OF

MD. MONIRUL HAQUE TALUKDAR

PROFESSIONAL OVERVIEW

A proficient in the Techno-Functional field of Banking and Financial Services with over 18+ years of working experience in Professional Services, System update project, Product Development and Product support, Data migration. Currently working as AVP, Administrator (Application and Database) in Dutch Bangla Bank. Also experienced in different types of IT Project with Dutch Bangla and IFIC Bank Limited, Bangladesh.

SUMMARY

Knowledge and experience in Core Banking System FLUXCUBE(covering all CORE banking Modules and APIs) Agent Banking and ROCKET(Mobile Banking)

Knowledge and experience in Core Banking System (FINASTRA & MISYS Equation covering all CORE banking Modules and APIs).

Knowledge and experience in IBM Power Systems.

Monitoring, Maintenance and End users support in Core Banking System.

Knowledgeable about the leading database technologies DB2 (AIX &iSeries), MS SQL and ORACAL.

In-depth knowledge and experience in full life-cycle database including data architecture, logical and physical database design, data modelling, implementation, and administration.

Experienced and knowledgeable in Windows 2016, 2008 Server R2, and VM System.

Technical strength in database application development, technology system analysis and programming processes instructional end user and customer training/support.

Team member of Budgeting, IT user policy guide,Planning (IT Security and project), analysing and managing all IT requirements.

PROFICIENCY

Experience : 18+ Years of Techno Functional experience in Banking and Services.

Education : M.Sc in Computer Science.

Financial Products Experience : FLUXCUBE,Agent Banking,Mobile Banking,Fusion Banking Equation, Fusion Banking Teller, Sigcap, Work Bench server, Dynasty, Crystal Report Server, Web Sphere Application Server, HATS, MISYS Equation, EBA (Cashier System), Web form, Meridian, SWIFT,WLC, Loan Origination, OPICS and Party Module,FB LOAN,Ti+.

Technical Skills

Programming Languages : Visual Basic, Java, Oracle 11g& Developer, RPG for Beginning

Operating System : IBM I-Series (AS400), Windows Server 2016, 2008, IBM Power System 7 &9

Tools & Middle Ware : VMware, Citrix, Data Store (Tivoli and SAN), SAPCrystal Report Server 2016

Application Servers : IBM Web sphere Application server.Oracle Web Logic

RDBMS : DB2 (For IBM-iseries, Windows and AIX) SQL server 2000, 2008 and Oracle

PL/SQL.

Functional Skills

Banking and Financial Services : Over 18+ years of Experience In Banking sector across a range of functional areasincluding Retail Banking (Cash management, General banking), CRM, Risk Management, Asset Labiality Management, Agent Banking, Remittance system, Mobile Banking, Internet Banking, Trade Finance and Operations with good Knowledge of Banking regulators.

PROFESSIONAL EXPERIENCES

From January 2021 – Present,

AVP, Administrator (Application & Database)

Dutch Bangla Bank Limited.

Responsibilities:-

Operation Head (Agent Banking and ROCKET) IT Division:-

Lead and Monitor all activities the Agent Banking and Mobile Banking IT team members

Deployment and Maintenance live application of Mobile Banking & Agent Banking release.

Daily Health Check, Ensure Support for completion of EOD of Live Mobile Banking & Agent Banking system.

Support to Business division and Customer for Mobile Banking and Agent Banking application.

Conduct meeting schedule with vendor.

Contact and discuss with ITDD for bug fixing and new deployment as per business requirement.

Analysis problem, new feature & make BUG report in ABS and communicate with vendor to resolve.

Execute queries and take debug reports requested by vendor for problem fixing.

Communicate with Agent Banking Business team for proper UAT of ABS and Mobile Banking.

Trouble shooting problems encountered by the ABS and Mobile Banking.

Make changes in the UAT environment suggested by the Agent Banking Business team.

Collaborate with vendor and Agent Banking Business team to fine tune problems in the ABS and MBS.

Collaborate with the Agent Banking system Desktop application Development team for UAT.

Creating new users, GL, Account class, products, rules etc. needed for ABS required by the Agent Banking Business team.

Monitor and maintain Mobile Banking and Agent Banking weblogic server, application, gateway, rocket apps, scheduler

Respond to different issues raised by divisions, branches, MBAB offices, call center through different medium and resolve them.

Monitor, manage and maintain Bill Pay system of Agent Banking and Mobile Banking.

Monitor and maintain ATM transaction and resolve issues if any.

Log monitor and analysis of Agent Banking and Mobile Banking systems.

Generate reports required by Branch and Divisions.

Generate and run query to find specific data required by Branches, Divisions and MBAB Offices.

Find root cause of problems if any issue occurs by running query in database and checking system logs.

Run daily scripts and queries required by divisions, branches and MBAB offices.

Conduct UAT of different deployments with business and development teams as per business requirement.

Contacting Oracle Corporation for technical support.

Fix issues encountered by customers, agents, MBAB offices by running query in required database.

Monitor and maintain Biometric server for Agent Banking system.

Monitor and restart oracle web-logic application server, jar, tomcat, iso etc. in different servers.

Deploy WAR in Mobile Banking application server.

Project Member:-

1.Agent Banking system Migration with core CBS System.

Duration :- (01st March’22 – Going on)

Project Planning ( System Requirement, System Resource Analysis, Business Analysis, GAP Analysis, New requirement, Data migration plan, User role, Products design, parameter configuration, UAT, Data preparation for migration, Web logic configuration, Report preparation.

From 3rd October 2005 – December’2021

AVP, Administrator (Application & Database)

IFIC Bank Limited.

Responsibilities:-

One of the team Leader of FINASTRA Online Banking software Core Banking Software (CBS),Equation and FBEquation, FBTeller,SIGCAP,Loan origination, OPICS, Party Modules and Team member of Ti+,MMM and Digital channel Modules

Firstly gathered the user Requirement then analyse the Business requirement and finally identify the gaps and provide the Solutions.

Business analysis, Product analysis, Parameter setup, GAP analysis, Report Design and prepare the system, Review and provide feedback on test, Development planning, Conducting on User acceptance test (UAT), Network test with Branch to Core system, System perform test and plan for Go LIVE operation with PRODUCT system.

Worked for Disaster recovery and Business Process continuity.

Implemented Document Management System (DMS).

System readiness, System backup, WAS (Websphere Application Server configuration); Monitoring the System performance; Check system threads.

Team member of “evaluation the new technological equipment’s and software”, before purchase from Vendor.

One of the team member in “Visiting Branch” for inspection of technological equipments and prepare the inspection reports.

One of the team member in Prepare the yearly technological budget and IT users policy guideline.

Provided Training to Branch users and Support to end users.

Worked on Security System for both system and application.

Created of Users Limit and group define the application user group as per the business policy.

Took System & Database back up as per the Business Process continuity guideline.

System & Database Administration and maintenance of Core Banking System:

Backup and restore of Database (IBM DB2 for iSeries) and system.

Perform END OF DAY (EOD) process in core Banking System.

Support of Equation Banking Server (EBS) of Online Banking Solution

i5/OS system Unit creation for MISYS Module, Library, Object Creation, Restore and Deletion

IBM iSeries System performance monitoring, Use of HMC (Hardware Management Console) for LPAR management, Reclaiming and managing system storage, CL Programming, Use of IBM Query for creating end user reports and data extractions, Creation and maintenance of user menus, Device recovery and printer support, System security including creation and management of user profiles, authorization lists, object level security, IFS/DLO security and End user technical support, Performed System Backups/IPL's whenever required, System Backup and Restore using ULT4 Type 5746

MIMIX v7 for High Availability solutions for core Banking system-Monitoring and Administration(Replication DC to DR using MIMIX with remote journaling

IBM Storage SAN DS5020 Monitoring and Administration using IBM DS Storage Manager 10.

Developed Cash Management System software.

Name the areas where you can work independently:-

BFEQ, BFTeller and Sigcap, FB Ti Plus (Application and Database)

General Banking, LOAN and Foreign exchange.

Report Designing.

EBS Operation,EBA Operation.

Web form Operation.

SIGCAP(Application and Database)

Configure Parameters on core banking (FBTeller, FBEQ, SIGCAP, PARTY,FBTi Plus, LO,OPICS) module.

MYSYS Ti and FB Ti Plus module ( Money Market, LC, Foreign Tread, Reconciliation), Swift.

KEY Projects of IFIC Bank Ltd:

Team member of Core banking up gradation and work with foreign consultants.

Worked on:

Disaster Recovery Centre (DR) Implementations

MISYS and Bankfusion update on DC- DR site.

MISYS and Bankfusion core banking solution implement in DC-DR site.

MIMIX v7 implement in both DC and DR.

Data replication with ERM (Enhanced Remote Mirroring) in both DC and DR. IBM SAN DS5020 storage is used.

Implement IBM TSM Fastback in DC.

Implement MISYS Trade Innovation Module in DR

Implement MISYS Consolidated Customer Information Server (CCIS) in DR

Data Centre (DC) Migration

Updated MISYS Equation to MISYS Bankfusion

Core Banking system Migration: MISYS upgraded to higher version and IBM I version have changed V5R3 to V5R4.

Database Migration IBM DB2 LUW : Database upgraded IBM DB2 V8 (32 bit) to IBM DB2 v9.7 (64 bit)

Operating System upgrade: Windows 2003 Server (32bit) to Windows 2008 Server R2 (64bit)

From July 2003 to September 2005 : Asst. Officer, (Programmer),

AB Bank Limited,

Responsibilities include:

Worked as a core team member of MISYS Online Banking software

Network diagramming & establishing inter office and inter branch computer network under Win 2K and Win NT environment (accomplished in Principal Branch, Gulshan Branch, Mirpur Branch, Nayabpur Branch, Khulna Branch, Motijheel branch etc.) of AB Bank Ltd.

Worked in Card Division, provide solution in online data transfer and networking

Given partial support to online AS/400 Banking application version 2.52, AS/ 400 version 3 release 2

Established an individual Local Area Network for Share Department to use the Share Plus multi-user software.

Established a Local Area Network for Merchant Banking Wing, to use particular online software and assisted service provider for Customized Software for Merchant Banking Wing.

Assisted in all sorts of troubleshoot of Desktop Computer in Head office.

Prepared the Purchase documents and communicated with vendors for cost effective Technological equipments and software

Visited Branches for inspection technological equipments after preparer the inspection reports.

Team member of prepared the yearly technological budget and IT user policy guide.

Support Western Union Money Transfer Software in specific branches.

Maintain Internet Server, Domain Server, and File Server, Mail Server (Set up also)

ATM Maintenance, ATM Server Maintenance, Q-Cash software and POS equipment.

Work on SWIFT, MYSYS Ti module ( Money Market, LC, Foreign Tread, Reconciliation)

From June 2002- June 2003 : Junior Programmer & MIS Officer,

Swanirvar Bangladesh, A leading national NGO.

Responsibilities include:

Developed in-house software and training for user; Maintained Networking and prepared Multimedia Presentation.

Prepared the Purchase documents and communicated with vendors for cost effective Technological equipment and software

Visited regional offices for inspection of technological equipments later preparer the inspection reports.

Prepared the yearly technological budget and IT user policy guide.

Developed Employee Information Software of Swanirvar Bangladesh.(SQL & VB6)

Team member of EMCS Software of Swanirvar Bangladesh.(Oracal-8)

Prepared MIS Report of 20 regional offices.

From Jun 2002 – March 2002 : Trainer and Software Tester,

(Part-time) Department of Agricultural Extension under Agricultural Services Information and Reform Project (ASIRP)

Responsibilities include:

Orientation on Database System, Thorough Training on Database Management system (DBMS) and Training on Personal Information management System Development for the Department. As a trainer on Database Operations by the foreign aid supported Agricultural Services Innovation and Reform Project (ASIRP).

ACADEMIC CREDENTIALS

M.Sc in Computer Science from MICROLAND International Institute of Computer and Electronics (IICE), National University (2000), held in 2002, Result 2nd Class.

B.Sc. (Hon’s) in Computer Science from MICROLAND International Institute of Computer and Electronics (IICE), National University (1999) held in 2001, Result 2nd Class.

HSC Higher Secondary School Certificate in Science from Taragonj W/O Degree College, Rajshahi Board, held in 1996, Result 2nd Division.

SSC Secondary School Certificate in Science from Government Technical high School, Rajshahi Board, held in 1992, Result 1st Division.

TRAINING DETAILS

Training on:-

FBLOAN Technical training.

OPICS v4.6 Technical training.

FINASTRABankfusion Software (BFEQ, BFTeller, Ti Plus, SAM, Sigcap, MMM, WLC).

IBM Web Spare Application from Malaysia.

Project Management Professional course from PMASPIRE.

IBMi System Administrator.

BIBM “IT Security and fraud Prevention in Banks”

MISYS Online Banking System EBS (Equation Banking Server).

MISYS Online Banking System EBA (Equation Branch Automation)

MISYS Online Banking System Loan Origination.

MISYS Online Banking System ITP for IT (Trade Innovation).

MISYS Online Banking System Web Form.

MISYS Online Banking System Anti Money Laundering on IFIC.

SMS and ISLAMI Banking Software.

Union Money Transfer Software.

CIB, SBS2,3 Software (Banking Software).

Foundation Training in Banking.

HRD Software.

NETWORKING EXPERIENCE

Network design, Network security policy, Configuration knowledge on NetworkSwitch,Mail server, Internet Server, Domain Server and File Server.

INTERESTS

Reading IT related books and journals, which include programming, science fiction, listening to music, Swimming and cooking for friends and family.

Certificate- IBM Certification

000-610 DB2 10.1 Fundamentals.Prometric ID: SR9384830; Passing Score - 92.75%.

N18 IBM Information Management DB2 10 Technical Mastery Test v3; Passing Score - 85.71%

IT Security and Fraud Prevention in Banks; Conducted By BIBM’2013

Banking Diploma JAIBB pass under The Institute of Bankers, Bangladesh.

PERSONAL DETAILS

Father’s Name :- Md. Mozaffor Ali Talukdar

Mother's Name :- Ferdousi Begum Talukdar

Date of Birth :- August 26, 1976

Residential Address :- 147 Sher Shah Suri Road, Mohammedpur, Dhaka-1207.

Phone :- 0088-01730003594;015******** (Mobile)

E-mail :- advjx4@r.postjobfree.com

Permanent Address :- House#28;Road#3(Sukur Street);Ward#6,Puratun

Babupara. P.S. - Saidpur, P. Code –5310

P.O. - Saidpur Dist.- Nilphamari,

Marital status :- Married

Nationality :- Bangladeshi by birth

Religion :- Islam(Sunni)

Computer society Member ID :- 02540

REFERENCE

1.Md. MerajUddinSarker

General Manager

Bangladesh Bank

Statistic Department

Head Office 23th Floor

Dhaka.

Phone:-015********

2 Engr. Md. Shahadat Hossain

DMD -4

Dutch Bangla Bank Limited.

Head Office, 47 Motijheel,Level-06

Dhaka-1000

Phone:-+880**********

(Signature)

Certificates:-



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