Tatiana Andrews

advjx3@r.postjobfree.com

Charleston, South Carolina

EDUCATION

LIBERTY UNIVERSITY

J.M. Health Law Candidate

LIBERTY UNIVERSITY

Lynchburg, VA

Master of Science: Public Health- Healthcare

Administration

NORFOLK STATE UNIVERSITY

Norfolk, VA

Bachelor of Science: Health Services

Management

ADDITIONAL SKILLS

Customer Care

Service Rates Establishment

Patient Health Information Access

Policy and Program Development

Active Listening

Employee Performance Evaluations

Information Systems Development

Electronic Health Records Systems

Patient Records Documentation

Reading Comprehension

Operational Records Maintenance

Critical Thinking

Administrative Staff Supervision

Health Information Systems (HIS)

Medicare/Medicaid Compliance

Government Regulations

Patient Medical Histories

Customer Experience

Medical Programs Implementation

CAREER OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

EXPERIENCE

DIRECTOR, HEALTH INFORMATION

White Oak Management, Inc Dec 2020 - Present

• Receive, monitor and process requests for patient health information in accordance with Company and Facility policies and procedures

• Consistent application of medical privacy regulations to guard against unauthorized disclosure

• Analyze and compile data sets

• Oversee residents being admitted or discharged.

• Establish objectives, evaluative and operational criteria for units managed

• Collaborate with administrator to resolve issues concerning EMR, policies, and issues

• Maintain communication between governing boards, medical staff, and department heads by attending board meetings, and coordinating interdepartmental functioning

• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance and financial options

• Collaborate with departmental leaders to establish organizational goals, strategic plans and objectives.

• Respond quickly to meet customer needs and resolve problems

HEALTH INFORMATION SPECIALIST

CIOX Health/ Roper Hospital Feb 2019 - Dec 2020

• Received and processed requests for patient health information in accordance with Company and Facility policies and procedures

• Managed and maintained confidentiality and security with all privileged information

• Maintained working knowledge of Company and facility software

• Adhered to the Company's and Customer facilities Code of Conduct and policies

• Consistent application of medical privacy regulations to guard against unauthorized disclosure

HIPAA Guidelines

Salesforce

• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards

• Created digital images of paperwork to be stored in the electronic medical record

• Responded to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately

• Assisted with administrative duties such as handling faxes, opening mail, and data entry

• Generated reports for manager or facility as directed

• Participated in project teams and committees to advance operational strategies and initiatives as needed

• Acted in a lead role with staff regarding general questions and assists with new hire training and developmental training

• Evaluated and recommended upgrades and improvements to existing computerized healthcare systems.

• Trained and oversaw medical records staff

CUSTOMER SERVICE REPRESENTATIVE

CIO Health/ Roper Hospital Feb 2018 – Feb 2019

• Served as the first point of contact for customers over the phone and email

• Documented each customer interaction in Salesforce

• Provided an accurate timeframe for issue resolution

• Explained different types of insurance (HDHP, Medicare, PPO,HMO)

• Connected employees with medical carriers

• Assisted customers via live chat

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Quality assurance

• Utilized automated systems to log and retrieve call information

• Responded to telephone inquiries and complaints following standard operating procedures

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