Customer Service General Manager

BRIAN RONEY

Hermitage, TN ***** 615-***-**** advjwp@r.postjobfree.com

SUMMARY

Driven individual with over 28 years of experience increasing food and beverage sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells over 50% of patrons served, increasing earnings for restaurant and tips. Skilled in offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

SKILLS

Wine Pairings

Price Memorization

Strong Work Ethic

High-Volume Dining

Multitasking

Problem-Solving

Effective Customer Upselling

EXPERIENCE

06/2020 to Current Server

First Watch Daytime Cafe Nashville, TN

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Recorded meal selections and transactions in microsystem to deliver prompt service.

Provided exceptional service to high volume of daily customers. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

08/2012 to 12/2021 Bartender

Giovanni Ristorante Nashville, TN

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes. Created unique cocktails for special events.

12/2012 to 08/2015 Assistant General Manager

Soulshine Pizza Factory Nashville, TN

Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.

Met business targets with streamlined operations strategies. Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.

Developed and implemented promotions and publicity programs to achieve remarkable business increase.

Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.

Supervised critical budget implementations, employee reviews, training and scheduling for projects.

EDUCATION AND TRAINING

Some College (No Degree): Physical Therapy

UT Chattanooga Chattanooga, TN

Completed professional development i first aid and CPR Developed and maintained relationships with patients while working in the PT department at Erlanger hospital

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