Center Agent Call
Resume:
Ashley Schooner
Dallas, TX *****
advjwb@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Associate, Property Tax
Tax Advisors Group - Dallas, TX
June 2022 to Present
My experience with Tax Advisors Group has been positive. My position is a work from home position with monthly Sales meetings in the office. I do Inside Sales to recruit new companies with over $5M in Business Personal Property Tax values in Texas. I work mostly with C-level company employees that would make decisions concerning Property Tax. I use Salesforce daily for all accounts as well as an automatic dialer, Connect And Sell. I do back to back calls and emails to set appointments for the VP to discuss how we can help our clients save money on their renditions. TAG has its own special formula they use to do this. I have booked appointments and made commissions. I was responsible for updating my own accounts and running reports on the CRM system as well as the automated dialer. I've done training for Salesforce as well as LinkedIn. I am currently looking for a different business vertical to venture into. Business Development Manager
DocuNav Solutions - Frisco, TX
April 2021 to May 2022
DocuNav Solutions is a licensed reseller of Laserfiche. I started with DocuNav Solutions as a Business Development Associate is the Sales department, cold calling leads to book appointments for our Sales team. I made new accounts in our CRM system HubSpot and set appointments on our BDM'S calendars. After three months I was moved into the Business Development Manager position for the Sales department. I was in charge of handling my own customers and accounts. I did discover calls to discover my clients pain points and needs and to decide if Laserfiche was a fit for them or not. I also did demonstration meetings of the Laserfiche software with the help of a Sales Engineer, based off the specific needs of the clients. I followed the Sales cycle to the end by keeping in communication with my clients and having proposals made for their individual needs. I updated all client accounts step by step in the CRM system HubSpot so any other BDM or Sales Director could see the status of my accounts at all times. Once I closed deals I set up my client with their new Account Manager and Project manager in the Solutions team that would be custom building their software. I did my own prospecting as well as had leads set up for me by the Business Development Associate, we worked very closely together to be more successful. Our Sales team, bonused as a team so we all worked closely together and helped each other with different accounts and meetings. I was the Business Development Manager that closed the most deals in my time at DocuNav Solutions.
Call Center Agent/Customer Service
All my son's moving and storage - Carrollton, TX
February 2019 to January 2020
I was a call center sales agent. I was provided semi warm leads as well as clients calling in to book moves. I provided excellent customer service making sure the clients transaction was easy and correct. I worked closely with over 65 different locations Operations Managers to specify special or highly important details of clients moves. I processed payment over the phone promptly and accurately. Any escalating issues I passed on to my Manager as instructed.
Call Center Agent/Customer Service
CapTel - Thermopolis, WY
August 2015 to August 2017
I was a call center agent for the NFIB (National Federation of Independent Business) PAC (Political Action Committee). My job was to contact members of the NFIB and collect their monetary contributions for the PAC. I processed contributions over the phone and updated accounts with all pertaining information. I made between 80-100 calls a day depending on how long each call lasted. I also called on a Financial Association for the US and Canada. I collected their yearly membership as well as registered members for their annual Financial Summit. Another project I called on was the Occupational Therapist Association. I collected their memberships as well as set up each client with subscriptions for magazines and other literature they wanted to receive.
Education
High school diploma
Skills
• Cold Calling
• Telemarketing
• Phone Etiquette
• Customer Service
• Outside sales
• Sales
• Business development
• Sales Management
• Account Management
• Inside Sales
• CRM Software
• Negotiation
• B2B Sales
• Upselling
• Direct Sales
• Product Demos
• Research
• Pricing
• Customer Relationship Management
• Strategic Planning
• Outbound Sales
• Project Management
• Sales Support
• Branding
• Presentation Skills
• Microsoft Powerpoint
• HubSpot
• Analytics
• Content Creation
Contact this candidate