Data Entry Customer Support

Jasmine“Jazz”Harrell

advjwa@r.postjobfree.com-407-***-****

Career Summary:

Natural Born Leader! Successful at strategically boosting Diversity, Equity and Inclusion, Recruitment, Company profits, and Team Performance in a remote environment. Skilled in driving engagement and operational improvements through well-coordinated tactical strategies and proven relationship-building abilities.

Core Competencies: Self Motivated, Tech Savvy, Creative Thinker, Client Service, Problem Solving, Achiever, Energetic, Persuasive, and Excellent Verbal Communication.

Skills and Qualifications

HRIS ATS/ ICIMS Kenexa BrassRing Talent Assessment & Acquisition

Workday Advanced Boolean Searches Contact Management Systems Leadership/ People Development Data Entry Hire EeZ Customer Obsessed Placement & Onboarding

Greenhouse Beamery Social Media Recruiting Tool Client Relationship Management

Quip Concur HIRE Integrity and Transparency

Amazon Web Services, Amazon® Virtual

Technical Sourcing Recruiter – Recruiter Academy Program February 2022 –September 2022

Passively recruit and source a pipeline for Software Development Engineers in ATS & Beamery.

Prepped prospects into candidates for Online Assessments and Virtual Onsite Interviews.

Drove sourcing strategies across geographically dispersed teams to proactively build diverse candidate pools while leveraging all available talent channels to expedite the recruitment of bar-raising engineering talent.

Reported metrics with bi-weekly business goals and status updates.

Developed strategies related to recruitment that will contribute to long-range growth and develop standard operating procedures that fit within the company mission to deliver the highest quality results to the customer.

Worked closely with Business, TA, and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel and diverse pipeline.

Collaborated with recruiters and hiring managers to improve recruiting processes and recruiting efficiency.

Walt Disney World Global HR Operations® Celebration, Florida

Global HR Operations Associate October 2021 – February 2022

Motivated employees through extraordinary events, incentive programs, and constructive feedback.

Monitored and handled employee claims involving performance-based and harassment incidents.

Implemented performance reviews and motivational strategies to elevate HR team results.

Liaison between multiple business divisions to improve communications.

Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Retained 100% protocol on management tools and procedural accuracy.

Walt Disney World Central Department® Various-Central Florida

Groups, Planning Centers, Sports Travel January 2016 –October 2021

Trained various fast-paced off-property locations across Central Florida for current promotions and offers.

Consulted with employees on upselling products and services.

Maintained a weekly filing system for various projects, administrative documents, and confidential employee information.

Monitored multiple calendars for high-priority guests.

Forecasted and delegated employee schedules for optimal coverage.

Reorganized and enhanced employee training orientation to close knowledge gaps and boost group performance.

Attended staff development meetings and workshops on behalf of the department to share with the team.

Overcame escalations and problems with minimal supervision.

Promptly respond to high volume inbound calls and emails for multiple Central Florida Sales Departments.

Created Employee Feedback Surveys for Leadership Team.

Managed guest reservations from start to end.

Core Team Member for Opening for Special Events and Experiences to help educate third-party partners: Star Wars Galaxy’s Edge (2019), Toy Story Land (2018) & Pandora World of Avatar (2017)

Walt Disney World® Disney Destinations Celebration, FL

Client Services Coordinator-SPECIAL PROJECT CHOSEN BY CORPORATE EACH YEAR May 2019, January 2020

Facilitated on-site daily visits to surrounding Central Florida hotels and resorts in a Disney Themed vehicle.

Served as a liaison for the Front-Line Sales Partners in the local tourist market to educate on all promotions, events, timelines, and deliverables.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.

Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.

Trained and mentored third-party team members to promote productivity, accuracy, and commitment to Walt Disney World products and services.

Walt Disney World® Travel Operations Tampa, FL

Special Event Planner April 2015- December 2015

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Exceeded monthly quotas, created monthly goal program w/incentives

Answered inbound reservation calls providing excellent guest service with recommendations of Walt Disney World products and services

Recipient of Star Gala Awards Ceremony for Top Sales

Displayed professional phone etiquette and professionalism.

Cultivated and strengthened relationships with internal departments and external clients.

Executed excellent marketing skills to establish and grow customer base.

Boy Scouts of America Detroit, MI

Recruiter of Great Lakes September 2014- March 2015

Full Cycle Recruitment for potential candidates: Recruitment Meetings, Talent Survey for screening, Interview Process, Training, and placement.

Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Achieved Year End Membership +10% 2nd Place, Membership Growth, Statewide Michigan Crossroads Council

Generated a specific candidate pool for volunteer opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Compiled a variety of status reports, including activity, follow-up, and adherence to goals.

Chartered and implemented unique events within the Southeast District.

Coordinated new and exciting comprehensive strategies for recruiting new scouts in the Metropolitan area.

Liaison between Council and Volunteers providing excellent customer service via phone, email, and face-to-face.

Developed relationships with key partners and presented action plans for optimal results.

Facilitated and acquired Fund Development District Wide goals.

Girl Scouts of Southeastern Michigan Detroit, MI

Recruiter January 2008-September 2014

Chaired Staff Activities Committee: Email Blast, Internal Newsletter & Monthly Events.

Created and promoted recruitment and retention events for 4 Different Demographic regions across Southeastern MI.

Maintained membership database, ensuring that all information was current and accurate.

Established annual event for fundraising purposes inclusive with Community partners.

Developed a marketing communication plan to promote events to meet targeted registration goals.

Cultivated key initiative meetings with the Brand Director cross-departmentally for the successful execution of company quarterly goals.

Trained and developed onboarding workshops for volunteers.

Supported the Brand Director with the development of strategies and execution upon defined business acquisition, retention, and awareness goals.

Created an efficient and thorough production schedule, timelines, and budget overview to steer creative initiatives from concept to delivery.

Followed up on approval and denial factors during the onboarding process.

Provided ongoing updates and reports regarding results and/or any constraints related to the project.

Education

Pursuing Master of Science in Industrial and Organizational Psychology

Graduation April 2023, Bellevue University South Nebraska

Bachelor of Arts- Communication December 2007 Oakland University, Rochester, MI

Memberships

Inclusion Ambassador AWS 2022

Neurodiversity Employee Resource Group 2022

Persons with Disabilities ERG 2022

Employee Recognition and Social Committee, AWS 2022

Disney on the Yard Mentoring Program- Inaugural Team Member- Mentor 20202-2022

Diversity & Inclusion Team- Central Florida Sales Department- Chair 2020-2022

Social Activities Team- Group, Planning Center and Sports Travel Department-Chair 2018-2022

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