Customer Support Service

VINCENT RICHITELLI

EAST HAVEN, CT *****

Phone: 203-***-**** Email: advju8@r.postjobfree.com

LinkedIn: linkedin.com/in/vincent-richitelli-aa7b7658 Portfolio: https://vinrich10.github.io/reactportfolio/ An analyst with a background in full stack web development, sales and life-long dedication to learning Effective at combining creativity and problem solving to develop user-friendly applications Known among peers for strong wit and attention to detail no matter the complexity of the project SKILLS

• Oracle SQL, CareLogic EHR System Administration

• Pentaho Report Designer, Zendesk, Birst

• Crystal Reports, PLSql

• HTML, CSS, JavaScript

• Bootstrap, NPM, Git

• MySQL, jQuery, Java

• MongoDB, Node.js, ReactJS

EXPERIENCE

APPLICATION ANALYST BHCARE

NORTH HAVEN, CT SEPTEMBER ‘22

• Develop reports, trends, data routines, and protocols to aid in problem solving and to enhance the performance of agency programs.

• Provide customer support via ZenDesk tickets for the EHR application.

• Manage users and permission on EHR Platform.

• Develop customizations in EHR Platform per Framework and Standards.

• Communicate with business to understand requirements for customizations and reporting.

• Support outages and resolve system or software challenges.

• Develop data interfaces to meet the requirements of stake holders. BUSINESS ANALYST COCC

SOUTHINGTON, CT MARCH `22 - SEPTEMBER ‘22

• Collaborate with stakeholders to gather reporting requirements to analyze.

• Build reports and dashboards to meet business requirements.

• Resolve technical issues related to report creation, data manipulation and report calculations.

• Identify opportunities to best leverage data to produce insightful information.

• Develop and maintain application - data set knowledge. BANKER CITIZENS BANK

GUILFORD, CT AUGUST `21 - MARCH ‘22

• Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.

• Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.

FREELANCE FULL STACK WEB DEVELOPER JANUARY ‘21

• Participating in the design and creation of scalable software.

• Writing clean, functional code on the front- and back-end.

• Testing and fixing bugs or other coding issues.

CONSUMER BANKER WEBSTER BANK

MIDDLETOWN, CT OCTOBER `19 - AUGUST ‘21

• Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.

• Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.

• Finished within the top 3 in business sales during ’20 Q2 - Q4, ’21 Q1

• Assisted in making the branch #1 in overall sales during ’20 Q1 & Q3, ’21 Q1 RELATIONSHIP BANKER BANK OF AMERICA

NEW HAVEN, CT JANUARY ’16 - MAY ‘19

• Cross-sold bank products and services to increase sales and revenues

• Balanced daily cash transactions and reconciled daily transactions to ensure accuracy

• Facilitated implementation of new and revised policies and procedures throughout branch

• Helped bring the branch from the bottom 5 in total revenue to the #1 branch in the district

• Increased branch customer experience rate by 20% EDUCATION

BOOTCAMP CERTIFICATE UCONN SCHOOL OF ENGINEERING: FULL STACK WEB DEVELOPMENT STAMFORD, CT JULY 2021

• A 24-WEEK INTENSIVE PROGRAM FOCUSED ON GAINING TECHNICAL PROGRAMMING SKILLS IN HTML5, CSS3, JAVASCRIPT, JQUERY, BOOTSTRAP, FIREBASE, NODE JS, MYSQL, MONGODB, EXPRESS, REACTJS AND HANDLEBARS. BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS POST UNIVERSITY WATERBURY, CT EXPECTED GRADUATION: 2024

• GPA: 3.50

• AWARDS RECEIVED: POST UNIVERSITY HONORS PROGRAM (2021) HIGH SCHOOL DIPLOMA EAST HAVEN HIGH SCHOOL

EAST HAVEN, CT JUNE 2005

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