Donna Justice

North Vernon, IN *****

812-***-****

advju6@r.postjobfree.com

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Accomplishments

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Documented and resolved Issue which led to Results.

Resolved product issue through consumer testing.

Supervised team of Number staff members.

Achieved Result by completing Task with accuracy and efficiency.

Achieved Result through effectively helping with Task.

Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Skills

Business Development Understanding

Active Listening

Stocking and Replenishing

Senior Leadership Support

Sales Expertise

Report Preparation

Customer Relations

Retail Sales Customer Service

Staff Training

Account Management

Credit Card Payment Processing

Order Fulfillment

Complex Product Knowledge

Clerical Support

Customer Service

Shipping and Receiving Understanding

Money Handling Abilities

Social Perceptiveness

Customer Consulting

Problem-Solving Ability

Quality Assurance Controls

Refund Processing

Delivery Scheduling

Conflict Mediation

Executive Management Support

Recordkeeping Strengths

Process Transactions

Reading Comprehension

Retail Materials Management

Cultural Sensitivity

Sales and Upselling

Call Center Operations

Microsoft Internet Explorer

Multi-Line Telephone Operation

Records Preparation

Professional Telephone Demeanor

Materials Transport

Office Equipment Proficiency

Store Maintenance

Transportation Solution Development

Livechat Messaging

Minute Taking

Quality Control

Process Optimization

Understanding Customer Needs

Conflict Resolution

Schedule Mastery

Customer Data Confidentiality

Shipping Procedures Understanding

Strong Analytical and Problem-Solving Skills

Travel Planning

Critical Thinking

Multi-Line Phone Talent

Warehousing Functions

Stock Management

Research

Grammar

Prioritization

Filing

Coordination

Documentation

Monitoring

Proofreading

Persuasion

Sales Report Generation

Microsoft Windows

Microsoft Outlook

Report Creation

Freight Operations

Work History

January 1989 - Current

Self Employed Services

Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

August 1982 - Current

Self Employed Services

Owner-Operator

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Education

June 1980

House of James Beauty & Cosmetology School Madison Indiana 47250

All Cosmetology

Completed professional development in All

Awarded Sociology& Multi-State Education & Licensed Cosmetology Educator

Member of Trimble Co. Honors Member

Continuing education in All

Affiliations

Member, International Association of Administrative Professionals (IAAP)

American Marketing Association

Certifications

Sales Manager Certificate

Salon Management & All Aspects of Cosmetolgy License - Timeframe

Area of certification, Company Name -Scruples Haircare Products Platform &In-Salon Educator Timeframe

Licensed Job Title - Timeframe

Area of certification Training - Timeframe

Certified Owner- Operator, Donna's Hair Gallery- 1982-2019

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