Service Representative Customer
Resume:
Donna Justice
North Vernon, IN *****
*.***********@*****.***
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Documented and resolved Issue which led to Results.
Resolved product issue through consumer testing.
Supervised team of Number staff members.
Achieved Result by completing Task with accuracy and efficiency.
Achieved Result through effectively helping with Task.
Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Skills
Business Development Understanding
Active Listening
Stocking and Replenishing
Senior Leadership Support
Sales Expertise
Report Preparation
Customer Relations
Retail Sales Customer Service
Staff Training
Account Management
Credit Card Payment Processing
Order Fulfillment
Complex Product Knowledge
Clerical Support
Customer Service
Shipping and Receiving Understanding
Money Handling Abilities
Social Perceptiveness
Customer Consulting
Problem-Solving Ability
Quality Assurance Controls
Refund Processing
Delivery Scheduling
Conflict Mediation
Executive Management Support
Recordkeeping Strengths
Process Transactions
Reading Comprehension
Retail Materials Management
Cultural Sensitivity
Sales and Upselling
Call Center Operations
Microsoft Internet Explorer
Multi-Line Telephone Operation
Records Preparation
Professional Telephone Demeanor
Materials Transport
Office Equipment Proficiency
Store Maintenance
Transportation Solution Development
Livechat Messaging
Minute Taking
Quality Control
Process Optimization
Understanding Customer Needs
Conflict Resolution
Schedule Mastery
Customer Data Confidentiality
Shipping Procedures Understanding
Strong Analytical and Problem-Solving Skills
Travel Planning
Critical Thinking
Multi-Line Phone Talent
Warehousing Functions
Stock Management
Research
Grammar
Prioritization
Filing
Coordination
Documentation
Monitoring
Proofreading
Persuasion
Sales Report Generation
Microsoft Windows
Microsoft Outlook
Report Creation
Freight Operations
Work History
January 1989 - Current
Self Employed Services
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
August 1982 - Current
Self Employed Services
Owner-Operator
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
June 1980
House of James Beauty & Cosmetology School Madison Indiana 47250
All Cosmetology
Completed professional development in All
Awarded Sociology& Multi-State Education & Licensed Cosmetology Educator
Member of Trimble Co. Honors Member
Continuing education in All
Affiliations
Member, International Association of Administrative Professionals (IAAP)
American Marketing Association
Certifications
Sales Manager Certificate
Salon Management & All Aspects of Cosmetolgy License - Timeframe
Area of certification, Company Name -Scruples Haircare Products Platform &In-Salon Educator Timeframe
Licensed Job Title - Timeframe
Area of certification Training - Timeframe
Certified Owner- Operator, Donna's Hair Gallery- 1982-2019
Contact this candidate