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Customer Service Brand Manager

Location:
Apopka, FL
Salary:
100000+
Posted:
February 24, 2023

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Resume:

I N N A T A Y L O R

407-***-**** advjty@r.postjobfree.com Lake Mary, FL

IT

Driven and dedicated professional with a proven track record of success in building and maintaining relationships to promote products and services, drive growth, and increase profitability. Bringing forth leadership by utilizing 2 decades of B2B, B2C sales experience in the entertainment, beauty, and waste management industries. Adept at utilizing innovative approaches and smart business decisions to achieve market positioning and sales targets. Comfortable delivering quality solutions in a fast-paced environment with rapidly changing priorities.

Entrepreneur/Owner Apr 2016 – Present

IT Escape MGMT LLC - Orlando FL

• Develop goals and objectives that tend to growth and prosperity.

• Design and implement business plans and strategies to promote the attainment of goals.

• Ensure that the company has the adequate & suitable resources to complete its activities.

• Organize and coordinate operations in ways that ensure maximum productivity.

• Develop and implement effective marketing and sales strategies to increase visibility.

• Oversee HR needs, write descriptions interview candidates, training, manger and pay employees.

• Resolve customer complaints while maintaining friendly and professional customer interaction.

• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.

• Gather, analyze, and interpret external and internal data and write reports. Owner Apr 2018 – Aug 2021

Lana Beauty Academy LLC - Orland FL

• Promoted the company's products to existing customers while creating competitive marketing campaigns to bring in new customers.

• Business plan and budget creation while maintaining records of purchases, sales, and profit.

• Efficiently managed inventory to ensure inventory remained at a specific level.

• Developed and coordinated advertising campaigns and sales promotions.

• Provided customer service by responding to customers inquires and concerns.

• Managed day to day operation that included HR/Payroll administration.

• Interacted with customers by phone, door to door prospecting, email marketing, and weekly follow-up calls.

Owner Sep 2014 – Jan 2018

Quest Adventures, Inc – Orlando, FL

• Developed executive summary, business plan, and business overview, including company vision, mission, and corporate goal.

• Created financial plans overseeing startup cost, breakeven analysis, profit and loss estimates, cash flow and balance sheet.

• Conducted market analysis, assessing market trend such as variation in demand and prospect to grown.

• Performed competitive analysis, analyzed main competitors, and finding their strengths and weaknesses.

PROFESSIONAL EXPERIENCE

PROFILE

• Managed the company structure, encouraged team building and provided the tools and training necessary to make the team successful.

• Developed Sales and Marketing collateral to attract new customers and venture into new markets.

• Created a high-performing managerial team, detailing their roles and professional background. Vice President Aug 2004 – Mar 2012

Green City Group/Industrial Recycling Service and Waste Management Solution

• Management and operations planning.

• Responsible for developing for management strategy and capital decisions.

• Organization of work and effective coordination of all departments.

• Strong analytical skills, multi – task and Problem solving.

• Strong working relationship with all departments.

• Build, lead and manage a high quality and professional team.

• Interaction with government.

• Continuity management and portfolio management

• Media and public relations.

Brand Manager – Onyx Marketing/Advertising Group Aug 1997 – Jan 2004 Child Psychologist Jan 1995 – May 1997

EDUCATION

Master’s Degree – MBA/Business Administration

Open University, Royal Charter, UK

Bachelor’s Degree of Psychology

Siberian Federal University

Languages

Fluent: English

Skills

Microsoft Office 365

Sales marketing and monitoring

Negotiation skills

Product demonstrations

Installations

Application support

Willingness to travel



Contact this candidate