DEEPKUMAR PATEL

Hamilton, L*C *R*, ON· 289-***-**** advjte@r.postjobfree.com

Summary

Experienced and knowledgeable information technology professional seeking to contribute training and acquired skills within a help desk support role. Works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identifies and resolves technical issues and concerns. Excellent communication and presentation capabilities. Education

COLLEGE DIPLOMA MOHAWK COLLEGE OF APPLIED ARTS AND TECHNOLOGY 12/2018

COMPUTER SYSTEMS TECHNICIAN - SOFTWARE SUPPORT

Graduated With 2.7 GPA

Volunteer and participated in technical events.

Worked on various group projects at technical and non-technical level. Skills & Abilities

MANAGEMENT: High empathy, Fast learner, Results driven, Good at communication, knowing people, Organizing the work. COMMUNICATION: Verbal and Non-Verbal communication, understanding non-verbal cues, Active listener, Speak in confident manner.

TECHNICAL: Desktop support, ServiceNow Ticket System Management, Technical issues analysis, Remote System Analysis, Microsoft Office, Active Director, AD Azure, Office 365, Applied EPIC, Zscaler, CITRIX NGHI & Legacy, Citrix Cloud, VM Ware Horizon, Firewalls, Routers, Customer Service.

ADMINISTRATIVE: Project Management, Technical troubleshooting, problem -solving abilities, Adaptive team member, Application Installation, Virtualization, Data backup, Critical thinker. Experience

SERVICE DESK TECH I COMPUCOM 10/2021 - PRESENT

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Troubleshoots problems using remote desktop control products where possible and documents all services provided.

Provide both level 1 and 2 support for on-site and remote clientele troubleshooting both application and OS related software issues. Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis Application support includes Microsoft Office 365, Microsoft Office, Citrix NGHI, Citrix Legacy, Seismic, Zscaler, Applied EPIC, Imageright, Navigator, BenefitPoint.

ASSOCIATE WORLD FINANCIAL GROUP 06/2019 - 10/2021 Developed junior team members and cultivated collaborative culture. Collected confidential financial information from clients to construct comprehensive financial plans.

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities. Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

TECHNICAL SUPPORT REPRESENTATIVE DEPENDABLE IT 03/2018 – 04/2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided Tier 1 IT support to non-technical internal users through desk side support services.

Wrote and reviewed tickets to request maintenance to various types of equipment.