PHILLIP PEL

*** ********** *** ***** *** ***, Kapolei, HI 96707 · 206-***-****

advjsg@r.postjobfree.com

Objective To grow and challenge myself as a customer service specialist while delivering a second to none customer experience.

EXPERIENCE

OCT 2021– JULY 2022

CONTACT CENTER SPECIALIST, Kitsap Credit Union

Create unique financial plans for each member to assist with members financial goals.

Exceed customer service expectations by interacting with customers.

Connect with each member to create sales opportunities and assist with financial wellness.

DECEMBER 2020 – JULY 2021

CONTACT CENTER SPECIALIST, NINTENDO @ PARKER

Network and troubleshooting support for Nintendo gaming systems and other Nintendo related products.

Assist consumers with setting up and/ or using Nintendo gaming systems.

Deliver customer service with a smile.

FEBRUARY 2019 – DECEMBER 2020

CONTACT CENTER SPECIALIST, BOOKING.COM

Deliver great customer service through phone and email interactions.

Liaison between the guest and the partner.

Identify and solve partner and guest concerns.

EDUCATION

JUNE 2000

DIPLOMA, Sealth INTL HS

The main focus of the program was digital media and graphic design.

SEPTEMBER 2022-CURRENT (EXPECTED TO GRADUATE 2026)

CYBER SECURITY BACHELOR OF SCIENCE, Liberty University

Technology has come a long way and many new changes in the world so, I decided to pursue Cyber security. Having the ability to change and or adapt has become a new skill which I utilize daily.

SKILLS

15+ years of customer service and sales experience.

Active 10 key knowledge

40 WPM

REFERENCES

References are available on request.