YOLUNDA C.

KELLY

Atlanta, GA *****

309-***-****

advjrx@r.postjobfree.com

Adaptable professional with years of experience in areas including administration, customer service, human resources, consultation, and sales. Educated in applied science and medical assisting with a passion for the medical industry. A proven track record of using excellent relationship building, communication, and organization skills to add value, maintain operations, and increase customer satisfaction. Skills

• Customer Service

• Teamwork

• Communication

• Time Management

• Microsoft Office Suite

• Organizational

• Problem Solving

• Multitasking

• Adaptability

• Sales

• Administrative

• Creativity

Experience

Campus Security Screener / DGS Delta Security Services, Atlanta, GA 2020 – PRESENT

• Ensure campus safety through inspections of identification, vehicles, bags, and employee body scans

• Maintain security by patrolling premises, managing key inventory, communicating over radios and screening visitors

• Create and evaluate reports on criminal or suspicious activities dealing with company property, personnel, or operations to confirm safety and compliance

• Advise management team on appropriate resolutions for any emergency or security incidents Asset Protection Specialist / Walmart, Morrow, GA 2019 – 2020

• Enhanced asset protection through loss prevention and monitoring of Self Check Out stations

• Provided excellent customer service by resolving problems and answering questions Fashion Consultant (Seasonal) / D&K Suit City, Morrow, GA 2017 – 2020

• Strategized methods to increase customer sales

• Consulted with customers about fashion options and provided expert advice Human Resources Coordinator / Walmart, Granite City, IL 2017 – 2019

• Coordinated and facilitated new hire orientations to onboard employees

• Resolved human resources related questions for employees in need of support

• Managed and organized confidential employee documents

• Executed various administrative duties to assist continued operations Lead Cashier & Server (Seasonal) / Big Daddy’s Dish, College Park, GA 2016 – 2019

• Managed incoming and outgoing cash register payments and maintained accurate balances and records

• Increased customer satisfaction through excellent service as hostess and server

• Assisted the food line with operations of food preparation and serving Receptionist & Intake Coordinator / Peoria Housing Authority, Peoria, IL 2016 – 2016

• Executed administrative duties including managing intake process, maintaining accurate payment exchanges, and supporting office operations as needed

• Managed customer satisfaction by greeting guests and resolving issues or questions for program participants

2

Income Support Specialist / METEC Resource Center, Peoria, IL 2014 – 2015

• Provided personal income support counseling to program participants

• Partnered with employment counselors and financial coaches to strategize methods to meet each client’s financial stability goals

• Analyzed and researched income support benefits and explained those that were applicable to each client

• Performed administrative duties around office to support operations Federal Probation Liaison / Fayette Companies, Peoria, IL 2006 – 2014

• Managed client admissions, discharges, and routine probationary obligations

• Submitted, organized, and maintained accurate data entry and record keeping

• Managed and organized confidential client documents Additional Experience

Clerk / Staff of Life Nursing Agency, Peoria, IL

Resident Assistant / Southside Mission, Peoria, IL Research & Program Specialist / AmeriCorps, Peoria, IL Accounting Clerk / Walmart, Peoria, IL

Customer Service Clerk / Walmart, Peoria, IL

Pharmacy Technician / Carle RX Express, Bloomington-Normal, IL Medical Records Clerk / Provena St. Joseph Hospital, Joliet, IL Receptionist / H&R Block, Peoria, IL

Education

2006

Associate in Applied Science / Robert Morris College. Peoria, IL Concentration: Certified Medical Assisting

Externship at Proctor Wound Care (2005)

2006

Nationally Registered Certified Medical Assistant (NRCMA) / National Association for Health Professionals

Administrative and clinical knowledge and proficiency required in physician and health care practice Volunteer

Volunteer / Hosea Helps, Atlanta, GA 2016 – Present Receptionist (Volunteer) / METEC Resource Center, Peoria, IL 2012 – 2014

• Created participation charts to support Volunteer Income Tax Assistance (VITA) Program

• Managed client intake by greeting participants and alerting tax preparers upon arrival

• Maintained continuous operation and organization through administrative project management

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