ANNAMARIE NICOSIA

Phone: 212-***-****

Email: advjr0@r.postjobfree.com

Brooklyn, NY 11203

PROFESSIONAL SUMMARY

EMPLOYMENT HISTORY

Home Health Aide 2020 – 2022

Brooklyn, NY

Support patients by providing housekeeping

Laundry services, shopping for food, and other household requirements

Preparing and serving meals and snack

Caring for the elderly

Jan. 2015 – Dec. 2019

Jacksonville, FL

ADMIN. ASST. – REMEDY INTELLIGENT STAFFING AGENCY

Schedule and confirm appointments for client, customers, and supervisors

Maintain scheduling and event calendars

Create, maintain, and enter information into databases

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Use computers for various applications, such as database management or word processing

Feb. 2010 – Dec. 2013

Pittsburgh, PA

CUSTOMER SERV. REP. CSR / ACCOUNTING CLERK / MAILROOM CLERK

BEITLER MCKEE OPTICAL

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information

Observe signal lights on switchboards, and dial or press buttons to make connections

Provide assistance for customers with special billing requests

Calculate and quote charges for services such as long-distance connections

Perform duties such as typing, proofreading, and sorting mail

Promote company products, services, and savings plans when appropriate

Resolve customer complaints or answer customers’ questions regarding policies and procedures

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints of disputes.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems

Review records of reports or pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance

May 2005 – Dec.2009

Utica, NY

CUSTOMER SERVICE REP / VERIZON WIRELESS CALL CENTER

APAC

Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.

Problem-Solving

Answering calls back to back with many calls in que

Distributing discounts

EDUCATION:

High School Graduate:Sachem North High School

Post University:Credit towards - Associate of Science / Accounting

SKILLS:

HHA Certified

Communication skills, Customer service skills and Team work skills

Contact this candidate