PROFESSIONAL PROFILE

SKILL AREAS

EXPERIENCE

MARY

CREMO

717-***-**** • advjpq@r.postjobfree.com • Harrisburg, PA 17111 Hardworking Receptionist offering familiarity with Medent Software. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Results-oriented

Excellent communication

Client-focused

Time management skills

Multi-task Management

Training and development

Phone Co-ordinator/Referral Services Coordinator

Harrisburg Gastroenterology Harrisburg, PA Nov 2020-Jan 2023 Managed up to 20 patient referrals daily through multi-line telephone system. Scheduled patients according to availability, urgency and insurance authorization guidelines. Verified documents and associated records to catch and resolve discrepancies. Collected and analyzed referral data and tallied number of referrals. Compiled, recorded, or coded data from referrals or surveys using computer or specified form. Prioritized referrals according to urgency and adhered to appropriate referral deadlines. Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Reviewed data obtained from referring physicians for completeness and accuracy. Communicated with patients with compassion while keeping medical information private. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Explained policies, procedures and services to patients. BILLING/INSURANCE/FRONT RECEPTION/COLLECTIONS

Kandra,Fierer,Kuskin Family Practice Harrisburg, PA Jun 2008-Jul 2019 Provided information to callers and drafted office emails Assisted billing manager in posting of insurance payments, billing of patients, collections and answering patient questions regarding statements

Responded to telephone inquiries from clients, vendors and the public Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Managed a multi-line phone system and greeted all patients Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants

Informed patients of financial responsibilities prior to rendering services Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Took messages from patients and relayed to the appropriate staff Observed strict HIPAA guidelines at all times according to company policy Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

SUBSTITUTE TEACHER K-12

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Ensured that the phone was answered by the second ring and enthusiastically greeted all callers MEDICAL COURIER

Stevens Courier Service Harrisburg, PA Jan 2008-Dec 2018 Performed daily pickups of medical specimens from central warehouse to multiple homes or hospitals.

Alerted customers regarding ETA and weather-related delays to pickup or delivery. Provided excellent customer service to each account by using exceptional driving and communication skills.

Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Loaded products weighing up to 40 pounds into personal SUV for delivery. Inspected product load for patient accuracy and safely transported directly to home/hospital. Contacted customers prior to delivery to confirm and coordinate delivery times. WHOLESALE/RETAIL OPERATOR

Family Owned Business Mechanicsburg, PA Jan 1984-Oct 2008 Involved in all capacities of business including sales, advertising, hiring, and bookkeeping. Self-motivated and dependable while achieving high performance with demanding indoor/outdoor sales schedules.

Assisted customers by checking Website system to find merchandise at other locations, arranging for shipments and delivery.

Substitute Teacher: Hershey, Lower Dauphin & Central Dauphin School Districts. January 1, 2007 - June 6, 2010.

Taught all subjects K-12 for multiple school districts while updating HPE teaching certificate and then as a supplemental income. Implemented lesson plans per instructions, maintained class control & promoted enthusiasm for subject matter. Performed any other requested duties such as monitoring or office assistance as needed.

Bachelor of Science: Health/Physical Education

Pennsylvania State University State College, PA, USA Jan 1984

* Magna cum laude graduate. Ranked 1st in class.

* John B. Oswald President's Award.

*1st Female Recipient (Todd Blackledge Male Recipient): All American Academic/Athletic Award. Honorary Trophy Case in Penn State's Sports Museum.

*Volleyball Intramural Award.

* Member, Penn State Alumni Association (1984-Present) *

* Member, American Legion (1984-Present)

* Member, Small Business Association (1984-2007)