Customer Service Entry Level
Resume:
Heather Josh *** Berkley St
Carpentersville
IL *0110
**************@*****.***
EXPERIENCE
Tovar Snow Professionals, 195 Dundee Ave. East Dundee IL 60118— Operations Support Supervisor/ Fleet management Sept 2017 - March 2020
Started as entry level Operations Support/ dispatch and quickly moved up to Operations support supervisor by the end of my first year. I then got the opportunity to be the Fleet Manager’s assistant for a summer, o season from snow removal. I accepted and worked with the Fleet Manager for about 6 months before returning to my supervisor position for the winter. Where I was in charge of training, and supervising our dispatchers, working over nights answering the phone for breakdowns and logging them appropriately, and clocking in the drivers, making sure they were being timely on sites. As the Fleet manager's assistant I was in charge of getting our equipment to and from vendors, ordering parts for our fleet.I was in charge of our truck drivers and logistically mapping out where to send them as our trucks were ready from chassis work. Pete’s A’Towing, East Dundee, IL — Dispatcher
October, 2010- March 2015
I was in charge of dispatching truck drivers to customers in a timely fashion. I took in Emergency calls for the police, and handled accident calls to get disabled vehicles out of the road with a 20 min turnaround time no matter what. I took in high volume calls during the winter season as vehicles had gotten stuck or in accidents.
Zeigler’s Ace Hardware, West Dundee, IL — O ce Manager February 2002- March 2010
I was in charge of the morning cash Audit, balancing of cash register drawers, opening and closing the store. I trained all new hires. I was also cross trained in all departments. I was at this store until it closed, then moved on.
EDUCATION
Dundee Crown Highschool, Carpentersville, IL— Graduate SKILLS
*Fast and accurate typing
*Dispatching and operations
*Great communication skills
*Great customer service skills
*Great with time
management
*Dependable
* Trustworthy
* Hardworking
* Great customer service
skills
I Believe I would be a good candidate for your Customer service job ( remote) because I am proficient with computers and computer softwares. I am a fast learner, a fast typer and have had many years working customer service between my past jobs. I have good time management skills and can be trusted to be a self starter and follow instructions. I can be cross trained easily and am always up for new tasks. I have worked with body shops and releasing vehicles and personal belongings for Pete’s A’ Towing. I know emergency protocols when things go wrong with equipment and getting help to the drivers when needed.
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