Service Representative Customer
Resume:
Michael Burham
Ashland, OH *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Qualfon USA - Akron, OH
June 2021 to Present
Answer phone calls and assisting customers on their DTE accounts. Customer Service Repersentative
ROI Solutions, Inc.
September 2021 to January 2022
While working at ROI Solutions I took calls and assisted callers with any questions and account info. The specific campaign I was assigned to was for the State of Delaware Unemployment Offices. I took calls and assisted claimants with their claims and any questions they may have about unemployment. I left due to management being poor in some areas as well as just unhappy with the position. Baker
Tim Hortons - Ashland, OH
November 2020 to January 2021
worked in the kitchen as a baker. Would arrive around 4 AM and bake all the pastries and breakfast food before open. And then cooked extra if needed throughout the day and cleaned. I didn't stay there long due to coming down with covid and being let go.
Crew Member
McDonalds
November 2018 to April 2019
Worked in the kitchen and cleaned the lobby and kitchen during downtime as well as helped prep freezers and stock.
Cashier
Duchess Shoppes - Ashland, OH
Ran front counter and assisted in doing stuff around the store such as stock and clean while no customers were around.
Education
Diploma
Ashland High School
2014 to 2018
Skills
• Here is other things I've done in the past and have knowledge of - Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Java, Marketing/ Economics. Personal Highlights
I believe my ability to communicate well and work in an organized fashion and do so within a team of other coworkers is a great reason to be added to the position/ team Problem-solving, Critical Thinking, Communication, Teamwork, Organization, Responsibility
• JavaScript
• Microsoft Word (2 years)
• Microsoft Excel
• Typing
• Communication skills
• Cashiering
• Leadership
• Team management
• Computer skills
• Computer hardware
• Analysis skills
• Windows
• Customer service
• Customer support
• Hospitality
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