**** ********** *****

Buena Park California *****

advjpb@r.postjobfree.com

advjpb@r.postjobfree.com

Phone Number: 562-***-****

EDWIN VENDERO RAMOS

Summary: I am an accomplished operations professional in Client Relations, Finance Services, Remittance, Credit Card Sales / Collections, and Business Development. My optimum goal is to have a solid commitment in establishing relationship on the basis of trust and confidence, integrity, sense of responsibility, diplomacy, and value excellent quality through process improvement and innovation. A gutsy professional who possess a strong will and determination to gain control of success.

* Customer-focused, dynamic, with extensive experience in contact center under

a high volume of operations.

* Results oriented, high achiever and a strategic thinker with a get it done attitude.

* Proactive, take charge professional with success providing executive support to

Work Experience:

September 2016 – October 2022 Apple One Condominium Properties

Good Shepherd Banawa Road, Cebu Philippines

Designation: Property Manager

CORE FUNCTIONAL ACTIVITIES:

Manage owned unit properties with Apple One Condominiums by collecting rent and other property fees from tenants

Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs

Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws

Advertising vacant properties and hiring a leasing agent to find tenants as needed

Inspecting properties and arranging for repairs and new materials as required

Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate

Investigating and resolving property complaints and rental violations

Work Experience:

August 2011 – August 2016 Kudo Support, Inc.

MEPZ 1, 2nd Street, corner 3rd Avenue

Lapu-Lapu City, Cebu Philippines 6015

Designation: Marketing Specialist / Business Development Officer

CORE FUNCTIONAL ACTIVITIES:

* Acquiring portfolio of service to achieve goals through strategic planning, branding, and

public relations.

* Lead company's core services for new opportunities and stayed current with the industry

trends by utilizing multiple online resources, social media sites, reaching multi-functional

organizations to formulate strategic objectives and tactics to achieve business.

* Ability to communicate information clearly, concise and professionally: written and

verbally.

* Closely coordinated and monitored prospect clients in terms of follow ups on matters

relatively to business proposals.

* Able to work independently and self-sufficient with problem solving ability, a keen eye

for details and deadline awareness.

* Ability to multi task and adapt willingly and quickly to changing priorities and

responsibilities.

July 09, 2010 – August 2011 XLIBRIS, PHILIPPINES

6th Flr TGU Bldg, IT Park,

Lahug, Cebu City

Designation: Collection Representative – Payment Central

CORE FUNCTIONAL ACTIVITIES:

* Handled receivable with high level of accuracy and consistency thus maintain and

arrange schedule payment plans.

* Worked with the team in leading overall credit functions, carried out processes to

improve cash flow, flexibility and willingness to work until the job is complete.

* Executed corporate policies in terms of investigation, extension of credit lines for

existing clients and new clients alike.

* Analytical abilities and accuracy with collection target figures is essential.

January 2008 – 10th March 2010 Xpress Money Financial Services

1601 Philippine Stock Exchange Tower

Ayala Avenue, Makati City Philippines

Designation: Business Development Officer

CORE FUNCTIONAL ACTIVITIES:

* Was chosen to managed expansion project under Xpress Money to broaden and

disseminate existing market in the Philippines, eventually was relocated from

United Arab Emirates to Makati, Philippines.

Conducted marketing strategies and brand awareness programs thus coordinate with partners (bank and non-banking institution) as common goal to expand business.

Actively participated through sponsorship on marketing events such as road shows, concerts, and exhibits, seminars, to intensify brand and product awareness.

Prepared comprehensive study, reports on market analysis to stay on track of business competition.(monthly wise)

Established strategy in promoting product and services, to keep in the leading edge of business competition.

Ability to gather and track project training presentation and program to partners, team player who understands how to work collaboratively to achieve goals as well as work well independently.

July 2006 – December 2007 UAE Exchange Centre L.L.C.

4th Floor, UAE Exchange Plaza, Hamdan St.

Abu Dhabi, UAE

Designation: Business Development Executive

U.A.E. Exchange L.L.C. Branch Operation

Karama, Dubai and Ras Al Khaima branches

CORE FUNCTIONAL ACTIVITIES:

Executed multi-task positions at the branch level operations such as teller and cashier.

Responsible for marketing an array of products and services of U.A.E.Exchange L.L.C. apart from the main activities of money transfer.

Managed salary disbursements to labor camps, known as SMART PAY, simultaneous with remittance camp visit.

Performed buy and sell foreign currency notes (volume wise) to shipping and other multi-national companies in U.A.E. thus offer the best quote of the day available. Such currencies as US Dollar, EURO, UK Pound, SWISS Franc, etc.

Executed monthly meeting with the front liner staffs at the branch for consultations, concern in their respective corridors on how to improve market trend and performance.

Conducted weekly sponsored programs of U.A.E.Exchange L.L.C. to different corridors such as Indian Festivals, Bangladesh Holidays, Sri Lankan Festivals, Filipino Fiestas and other sports activities.

Sold membership card known as U.A.E. Exchange Gold Card with corresponding target both in corporate and retail markets.

July 2004 – May 2006 ICT Marketing Services Group

RCBC Plaza 19th floor 6819 Ayala Ave.

Makati City, Philippines.

Designation: Credit Card Sales Agent (U.S. Campaign )

CORE FUNCTIONAL ACTIVITIES:

Responsibility includes, generate prospect, selling credit card, provide excellent customer services under;

a.) HSBC Bank of Nevada – Orchard Bank Master Card

and Household Bank Master Card sales operation.

b.) Bank of America –Master and Visa Card sales operation.

c.) Household Bank Gold Master Card solicitations.

d.) Citibank Visa / Master Card – sales operation (local).

Handled and assist inquiries from current and prospective clients on credit card related problems accurately and concisely.

Achieved monthly sales targets consistently, monitored out visits to customers and analyzed their financial needs.

Respond to customer requests looking for more information regarding specific products or services and make recommendations based on their needs and requirements with the goal of increasing revenue.

Excellent collaborative skills and the ability to develop and maintain positive working relationships.

September 2001 – May 2004 Riscuity Receivable Management

EPerformax (Capital Crossing Asia)

14th Floor Peak Tower P. Leviste St,

Legaspi Village, Makati City, Philippines

Designation: Financial Analyst 2 / Collection Officer (U.S. Campaign )

CORE FUNCTIONAL ACTIVITIES:

Execute basic skip tracing procedures primarily to investigate client’s basic information and whereabouts to locate.

Adhered to rules established by U.S. Collection Laws and Procedures under FDCPA (Fair Debt Collection Practices Act).

Reviewed, measured collection productivity and performance.

Carried out field visits where and when it is necessary, handling more complex / difficult cases under local collection CITIBANK.

Tracked and monitored progress on each account to deliver appropriate action plan.

Performed employment verification, validated records of clients in most states in the US (Pilot Project Outbound calls).

Managed and handled collections of multiple accounts under Chase Manhattan, HSBC and Discovery cards (Pilot Project outbound calls).

Handled multiple accounts level 3 credit card collections of Standard Chartered Bank Dubai accounts. (outbound calls)

Conducted and executed collections among large companies in the U.S. such as; The National Check Bureau, Cash America, Bell South Telephone Company, Unifund Collections and Blair Department Stores.

Education

oUniversity of Southern Philippines, Cebu City, Philippines

Primary Education (Graduated, 1973)

oAbellana National School, Cebu City, Philippines

Secondary Education (Graduated,1977)

oFEATI University, Santa Cruz, Manila, Philippines

College Education - B.S. Civil Engineering

(Graduated, 1992)

Other Skills

oComputer Literate (MS word, excel, power point and internet explorer)

oExcellent in both written and communication skills.

oWork oriented with wide knowledge on analytical and technical matter.

oExcellent interpersonal and team skills.

Citation, Award Received:

1.Top collector of the month Citibank Collection- Oct.21, 2003.

2.Top collector of the month Capital Crossing Asia – Nov.11, 2003.

3.Best Employee Award for Punctuality for the period of August 2002- Feb.2003.

4.Consistency Award for Perfect Attendance 100% for the period August 2002- Feb.2003.

5.Certificate of Recognition HSBC Credit Card Acquisition - 88 Net Sales for the month of January 2006.

6.Certificate of Recognition HSBC Credit Card Acquisition -78

Net Sales for the month of March 2006.

7. Certificate of Recognition HSBC Credit Card Acquisition - 84

Net Sales for the month of April 2006.

8. Certificate of Recognition HSBC Credit Card Acquisition for having

160.33 Production Hours for the month of April 2006.

9. Certificate of Recognition HSBC Credit Card Acquisition for having

Perfect Attendance for the month of January 2006.

Training, Seminar Attended:

1. Union Bank Code of Conduct for Collection Practices – Oct.17-22,

2003. Makati City, Philippines.

2. Fair Debt Collection Practices Act- U.S. Laws and Conduct-Feb. 2003.

Manila, Philippines.

3. Collection Practices Act – Citibank N.A.-March 11-17, 2003, Makati

City, Philippines.

4. Contact Center Foundation Training – Easy call Communication Philippines.

August 12- September 2003, Makati City, Philippines.

5. Job Enrichment Program & Training Enhancement – U.A.E. Exchange L.L.C.

11th – 15th April 2007. Abu Dhabi, U.A.E.

6. Customer Handling and Management Primer – Louis Allen International

12th – 14th January 2008. Dubai, U.A.E.

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