Shawana Sherman

Summary 469-***-****

Shawana has extensive years of experience in Data entry in healthcare field, and was a Customer Service Representative in her various jobs. She has also worked on healthcare clients in her experience as customer service representative, and has handled responsibilities such as inbound and outbound calls, data entry. She has experience in Windows XP, Great with people and Ethical worker, Windows 98 & 2000, Appointment Scheduling, RUMBA, AS400, Salesforce & Phone Burner; Excellent customer services skills, Cooperative, team player, Hardworking attitude Experience in computer skills (Microsoft Teams, Microsoft Word, Power Point, Excel). She can type 45 to 50 WPM, and is available immediately for this position. She has 9000 KSPH Keystrokes per Hour. Interested to work with Anthem and available immediately.

Skills

● 45 WPM

● 10 Key

● Windows 98 & 2000

● Excel

● Word

● AS400

● RUMBA

● Windows XP

● PowerPoint

● Meditech

● Connance Contractor

● Hyland Onbase

● SSI

● Compass

● Regions, and Bank of America

● Salesforce

● CRM

Experience

SpectrumVoip

Business Development Representative/ Trainer / EBDR/QA/ QA Team Lead May 2018- Current The Business Development Representative (BDR) is an entry level position within our sales department. The employee is responsible for developing and strategically growing new customer accounts within the telecommunications industry through cold calling. The BDR will use prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide cost savings to prospective businesses. This is an excellent opportunity to learn, grow, and be part of a dynamic sales team and culture.

Vibra Healthcare September 2016 – June 2017

Data Entry Operator /Cash Posting - Irving, TX

● Responsible for opening all mail, downloading and reporting all EFT deposits

● Making bank deposits using on-line lockbox system/

● Downloading and importing account notes, data entry functions, cash posting, adjustments to patient accounts and clerical duties as needed by the Vibra Business Office

● reconciles against bank deposits and researches missing deposits

● Scans deposit folders into archives and provides deposit support for refunds.

● Other duties as assigned

Fresenius April 2016 – July 2016

Patient Account Rep/Cash Posting/ Data Entry Operator (Contract Position through Beacon Hill) - Richardson, TX

● Posted electronic and manual cash receipts

● Handled adjustments and denials

● Ensured reconciliation of all posted data

● Balanced electronic and manual cash receipts through the generation and analysis of necessary reports

● Resolved outstanding variances, errors and issues

● Referred to assigned work lists in the identification and resolution of transactions

● Performed all responsibilities in compliance with company policies and procedures

● Assisted with various projects as assigned by direct supervisor

● Other duties as assigned.

Christus Health October 2013 – April 2016

Data Entry Operator /Cash Posting / Lockbox Processor- Irving TX

● Handled payment applications

● Applied payments to appropriate Workers Compensation/ Patient/Private/ Group Health (cash and credit card) accounts

● Applied payments to appropriate Employer/Contract accounts

● Performed and maintain posting levels per company policy

● Identified and flag short pays

● Researched unidentifiable payments

● Posted Medicaid

● Acted as trainer on all duties associated with the Cash Department

● Performed research and reconciliations

● Identified and follow appropriate protocol to correct incorrect payments and billing due to various changes such as address changes and pricing

● Coordinated daily bank deposits

● Answered phone and direct calls and/or answers questions

● Performed additional duties as assigned

Medsynergies; September 2012 – October 2013

Scanning / Lockbox Processor- Irving TX

● Scanned batches into various databases

● Audited batches to ensure batch sheets are filled out completely with date, number of items, tracking number, date of deposit, deposit total, and also the correct person's initials are all there and complete

● Processed between 300-5000 checks to which came through via mail with deposits reviewing it and logging all deposits.

● Prepared reports for management, highlighting a variety of metrics including daily deposit statistics.

Gap in the resume staying at home for her kids

Sysco Food Services of Dallas July 2006 - September 2007 Accounts Payables Associate- Lewisville, TX

● Processed large volume of invoicing vendor payables

● Processed incoming receivers and mail distributions

● Salvaged computing of old products,

● Handled AP trial balance

● Performed vendor updates on accounts

● Updated vendor information

● Keyed debit memos for products

● Handled vendor back up requests on OS&D issues

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