Customer Service Call Center

DEBRONNA

THOMPSON

Detroit, Michigan ***** 313-***-**** advjon@r.postjobfree.com

Skills

Business development

Customer service

Team building

Leadership

Marketing

Product

Negotiation

Project management

Self-motivated

Teaching

Teamwork

Technical project management

Training

Excels in team leadership

Employee training

Planning and coordination

Problem resolution

Communications

Inventory management

Staff leadership

Providing customer support

Call center experience

People skills

Work ethic

Active listening

Clerical

Customer service and support

Billing dispute resolution

Multitasking

MS Office

Critical thinking

Friendly, positive attitude

Experience

TAX CUSTOMER SERVICE CALL CENTER 03/2022 - 04/2022 Tax Act Now - Detroit, MI

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed customer expectations by clarifying needs, identifying options and recommending products and services. CUSTOMER SERVICE INSURANCE EXAMINER 10/2020 - 03/2022 Robert Half - Detroit, MI

I perform a variety of activities in chats, call, and contact centers Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.

Collaborated with others to discuss how to help clients with their needs. CATERING MANAGER 01/2019 - 12/2019

Emmauel House - Detroit, MI

Self-motivated and organized professional with over 10 years' experience in customer service, training development, motivation and team building/leadership.

General and technical project management, product marketing,and negotiation. MANUFACTURING MANAGER 07/2011 - 02/2017

BLACK PRIDE BEAUTY - Detroit, MI.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Coordinated special update and conversion projects and monitored key performance metrics. DAYCARE PROVIDER 05/2007 - 06/2012

Applegate Daycare - Detroit, MI

Strong background in marketing, business development, and project management. Developed and implemented lesson plans based on ages and abilities of class children. Discussed new developments, misbehavior and concerns with parents or guardians. Education and Training

REDFORD HIGH SCHOOL - Detroit, MI High School Diploma 06/1994

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