Crystal Brinkley *** Hilton Drive

Fayetteville, NC 28311

advjom@r.postjobfree.com

919-***-****

Profile

Motivated personal business professional with a successful track record. Talent for quickly identifying organizational needs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.

Education

William Peace University

August 2013- December 2017

Bachelor’s Degree in Psychology

Certifications / Licensing

North Carolina Real Estate License

Active as of November 2019

Skills Summary

Office Skills: Office Management, Database Administration, Effective Oral, Communicator, Problem-Solving/Technical/ Negotiation Skills

Computer Skills: 60 WPM, Lotus Notes, MS Office, Security Connection, Inc. (SCI), Wilma Pulse, Passport, Asset Management Network, SharePoint, Impact, Black Knight, Loan sphere Lending Portal (MSP, Epic, Accer, Pacer), Tempo, FiServ, AMP (Amazing Mortgage Platform), Salesforce, Workday

Employment History

Rocket Mortgage Charlotte, NC

January 2021 – May 2022

Credit Underwriter

Calculated and verified whether clients income, Assets and credit meet guidelines for refinance loan approvals

Reviewed all application disclosure documents and credit reports

Identified potential fraud and occupancy red flags

Verified client identity and ordered verification documents from third-party sources

Updated client and lien information in data base

Communicated clearly and effectively with third-party originators throughout the underwriting process

PRP Advisors (Private Mortgage Investment Company) Winston Salem, NC

December 2018 – October 2019

Servicer Oversight Analyst (Bankruptcy)

Reviewed daily reports to confirm loans were moving through processes of payment and identified issues needing escalation

Reviewed Bankruptcy cases which were held in litigation and provided approval to partnered mortgage servicing to proceed with filings of Motion for Relief

Reviewed reports and followed up on mortgage loan servicer requests, providing direction, system updates on a loan-by-loan bases

Reviewed system generated mortgage loan payment reports, general internal system review and notation of loan status

Assisted in special projects as they arose

IBM/Seterus, INC., Durham, NC

June 2016- July 2018

Loss Mitigation Mortgage Underwriter

Calculated borrowers income and debt ratio

Analyzed and review borrowers assets for funds to close and reserves

Analyzed credit report based upon internal document and customer provided documentation.

Researched and respond to written borrower inquires

Confirmed possible modification options ensuring they contain all required supporting documentation including completed Home Mortgage Disclosure Act (HMDA)

Reviewed all application and disclosures documents to ensure compliance with department, investor, state and federal guidelines were met to reduce risk

Formally offered terms of approved modifications with borrowers through written communication efforts.

90% and above quality assurance

IBM/Seterus, INC., Durham, NC

February 2014-June 2016

Sr. Loss Mitigation Mortgage Processor

Handled Short Sale and Mortgage Release proceedings. Processed files for review and disposition by underwriters

Maintained a Quality Assurance Score of 90% or above

Corresponded with vendors, attorneys, mortgagors, and third- party interests via-telephone and written correspondence

Ensured the compliance timelines are met in accordance with the guidelines established by the Consumer Financial Protection Bureau (CFPB)

Managed a large pipeline

Acted in accordance with policies/procedures and all state and federal regulations

Mentored, coached, and trained new employees to enhance performance levels

Easter Seals UCP, Raleigh, NC

April 2008-February 2014

Habilitation Technician/Team Lead

Delegated daily responsibilities to team of 8

Facilitated daily group operations

Provided care and leadership to youth and adult patients in daily living activities such as personal care and escorted patients to errands and other activities

Rotated between youth homes and adult homes and programs

Escorted patients to doctor appointments and updated medical ledger for daily distribution

Drafted plan modifications for patients and case workers

Reviewed and analyzed documentation for state and local inspection

Monitored and evaluated the progress of patients on short and long term goals

Monitored housekeeping duties

Easter Seals UCP, Raleigh, NC

June 2006-March 2008

Habilitation Technician

Monitored health and well being of patients, ages 14-18

Assisted with daily indoor/outdoor activities

Distributed medications to patients

Responsible for documenting medication and daily goal logs of patients

Responsible for enforcing patient individual service plans and objectives stipulated within the plan

Responsible for housekeeping duties including cleaning, cooking, and maintaining residence home

References

Available Upon Request

Contact this candidate