Sterile Processing Customer Service
Resume:
Hannah Cortez
Winters, CA *****
***************@*****.***
PROFILE: An excited Certified Sterile Technician with an eagerness to learn and build a professional career in the sterile processing field. Having success with teamwork and communication prepares me with everyday skills for working in Central Service. Being a bilingual trainer I'm equipt to teach others how to flourish in their careers, and help develop techniques that help operations achieve success. Graduated from Central Sterilization Solutions school.
CORE COMPETENCIES:
● Excellent experience in training and orienting new employees, while setting and maintaining high standards.
● Operates automated processing equipment such as instrument washers, sterilizers, biological incubators, heat sealers. As well as other commonly used automated, non-automated and electronic equipment in sterile processing.
● Applied knowledge of PPE to maintain a sterile environment.
● Strong believer in continuous quality improvement as being integral to sterile processing in managing and maintaining overall quality assurance.
● Cleans and decontaminates instruments and equipment according to established procedures and techniques; ensures proper functioning of equipment; cleans sanitizing machines and equipment.
● Strong customer service skills, excellent communication skills with all levels of personnel.
● Works well under pressure, experienced with working in a fast-paced environment, ability to meet deadlines and efficiently work with others.
● Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.
● Uses sterile processing chemicals according to manufacturer’s instructions for use.
● Strong work ethic and organizational skills. Impeccable attendance record.
● Functions well independently and as part of a team; ability to multi-task and cross-train to other departments.
EMPLOYMENT HISTORY
Olive Garden Winters, CA
Server/ Server trainer July 2021- Present
Manage Service training operations and personnel. Supervise and control workload of the field and ensure trainees are utilizing skills taught. Assist service in running food out to customers with pleasure, ensuring customers are satisfied with the right safety precautions in place. Inform customers and trainees of any specials or making them aware if any items are out of inventory to prevent confusion. Organizing and prioritizing placement of restaurant supplies to ensure preventative maintenance necessary or repairs. Work with a diverse group with individuals and ensure all employees feel safe undergoing training. Cleaning and sanitizing different work stations throughout the restaurant. Restocking supplies when they are running low. Exercising interpersonal skills with fellow employees and customers on a daily basis. Handle and resolve customer complaints and concerns. Work in coordination with Service professionals, Management team, kitchen, and bar.
EDUCATION
Winters High School, Winters California August 2016 - June 2020 Central Sterilization Solutions Los angeles California May 2022 - September 2022 Kristina Wiley DDS Dixon, CA September 2022- February 2023 HSPA Certified in CRCST January 2023
References available upon request.
Contact this candidate