Call Center Care Representative

Catherine Bakare

-Customer Care Representative

801-***-****

advjmc@r.postjobfree.com

Vineyard. Utah. 84059.

SUMMARY

I am an experienced and reliable customer

service officer with extensive experience

providing assistance in a busy call center

setting.

In addition, I possess strong dedication to

helping customers resolve issues and

cultivating a positive image of the company.

I have proven ability to listen attentively,

solve problems quickly and efficiently, and

create high-quality professional

relationships with callers.

Finally, I am fully committed to following

company procedures and winning loyal

customers.

KEY SKILLS

-Capable of handling a variety of disputes

and facilitating quick and efficient

resolutions over the phone.

-Proven ability to multitask and use multiple

phones and other technical devices while

providing exceptional customer service.

-Proficient understanding of Microsoft

Word, Excel, Access, and the internet.

-Able to enter large quantities of data into

computer and retrieve important

information in a brief period of time.

-Able to thrive and meet company

standards in a busy call center environment

both alone and in a team setting.

Work Experience

Case Worker-

Utah State Dept. of Human

Services

Work Experience

Lead, Customer Service Rep Aug '21- Jan '17

Nestle US Sprinville, Utah.

EDUCATION

Answer numerous calls in a high-volume call center environment. Resolve clients' complaints and ensure calls are handled in a professional and prompt manner.

Contributed to department's highest quarterly clients satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on call quality evaluations. Train and assist entry-level case workers by helping them improve listening skills, communication, and multitasking abilities.

Helped Clients sort out payments, product orders and back orders, resolve common issues related to debit cards, line of credit,.

Dispatched customers to correct department when needed. Received five consecutive “A” level ratings when call quality was evaluated by call center manager and supervisor.

Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.

B.Sc Public Health 2021

Brigham Young University, Provo, Utah.

Aug '21-Dec '22

Utah.

Contact this candidate