Customer Service Environmental Services
Resume:
Robert Williams
Continuous improvement Is marked by goals met and new goals sought after.
Statesboro, GA 30458
***************@*****.***
www.linkedin.com/in/robert-williams-735301225
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Regional Operations Manager
Shawmut Services LLC - Remote
January 2022 to November 2022
• Oversee the daily and long-term regional operations of the program in Atlanta, GA
• Work with the State Operations Director and national operations team to
• implement robust human resources and operations processes for the program
• Work with the national operations team to hire, process, and onboard all members of the staff in the region.
• Manage payroll records in the region; and Other duties as assigned. District Manager
HealthCare Services Group - GA
January 2017 to January 2022
Hospitality & Environmental Services Manager and Planned, coordinated, and directed day-to-day housekeeping, laundry, central supply, security and maintenance operations for a180-bed long-term and sub-acute care facility; provided supervision and training to 28 employees.
• Microsoft program management
• Over see housekeeping, laundry and infection control protocols.
• Office Management
• Developed budgets, purchased supplies, coordinated human resource functions, and developed new policies.
• Improved internal organization and overall efficiency through the development of new processes and systems.
• Contributed to increased quality by restructuring work assignments, retraining staff, and implementing strict standards and controls; evaluated productivity to identify deficiencies and develop corrective action.
• Reduced supply costs by analyzing purchasing operations and existing agreements with vendors.
• Prepared facility and instituted new systems, which resulted in a successful JCAHO and state surveys.
• OSHA trained and certified
District Sales Manager
Costa Farms - GA
April 2015 to November 2017
• Reports to the Key Account Manager.
• Support and maintain a professional, team environment. Support with training as needed.
• Responsible for managing the execution of retail programs including plan-o-gram optimization, proper product placement.
• Participates in weekly communication via GSC missions, group meetings, or conference calls to set the direction for the week’s priorities.
• Collaborates with Service Area Manager to identify opportunities to drive sales and gross margin.
• Communicate issues effectively throughout the chain of command.
• Ensure merchandise presentation is in accordance with Live Goods Department/Visual standards
• Work with store operators to design and execute creative displays to promote additional sales opportunities.
• The face of the company, ability to resolve store-level customer service issues and requests.
• Participate in district functions such as resets and events.
• Communicate with customer operations teams on the progress of programs, sales, opportunities, or any pressing issues to build trusting relationships and reach internal and external goals.
• Utilize internal reporting metrics to ensure proper management of inventory flow, sales growth, and shrink both internally and for our customers to achieve the forecasted goals.
• Travel markets build relationships, inspect the quality of products & services, and analyze competition in the marketplace.
• Assist in customer meetings to ensure the proper rollout of new programs. Store Manager
Sears Holdings/kmart - Savannah, GA
September 2010 to May 2015
• Kmart is one of the biggest discount department retail stores in the world that you can actually get involved in. Managing a Kmart store involves overseeing daily operations such as sales and work efficiency of the staff members.
• Over see Environmental Services processes and infection control responsibilities (housekeeping)
• Kmart Managers is responsible for establishing a pleasant atmosphere to the customers and employees alike, as well as achieving good customer satisfaction.
• A Kmart Manager makes sure the store runs smoothly and ensures no problem gets out of hand.
• Kmart Managers may hire, fire, motivate, and train employees to make sure the store is in good hands.
• Kmart Managers are also responsible for ensuring safety and security among both customer and subordinate employees.
Co-Manager
Walmart - Statesboro, GA
February 2002 to September 2010
• Responsible for the supervision of the store
• Handle issues of customer service
• Responsible for human resources development
• Recruit and discipline staff
• Conduct staff interviews and coaching
• Evaluate the performance of staff
• Coordinate training and development of staff special strength
• Motivate sales personnel in the store
• Determine the need of staff
• Process payroll forms and records
• Prepare the form for leave of absence
• Handle cash management duties
• Contribute to the goals and sales target of the store
• Prepare deposit loans along with other administrative staff
• Ensure proper storage of merchandise
• Ensure proper arrangement of the store in a neatly way
• Ensure the security of the store and proper processing of money
• Track daily cash report
• Ensure improvement in the financial performance of assigned area
• Ensure that the regulatory procedures and company policies are complied with
• Provide guidance and direction to other staff
• Model customer service approaches
• Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart
• Offer supervision to staff on assigned tasks
• Ensure that the store is well stocked at all times
• Work in relationship with customer staff in charge of shelf to provide map for easy location of products
• Ensure good relationship with merchants to achieve price actions
• Understand seasons and ensure products on demand in the season are well in stock and well positioned. Education
Bachelor’s in Business Marketing
Georgia Southern University - Statesboro, GA
May 2009
Skills
• Merchandising
• Retail Management
• Sales
• Team Building
• Scheduling
• Customer Service
• Management
• Marketing
• Microsoft Excel
• Payroll
• Receptionist
• Retail
• Operations
• Inventory
• training
• Supervising Experience
• Management Experience
• Store Management Experience
• Financial Acumen
• Schedule Management
• Operations Management
• Project Scheduling
• Relationship Management
• Customer Relationship Management
• Profit & Loss
• Analysis Skills
• Order Picker
• Freight Experience
• Budgeting
• Strategic Planning
• Environmental Services
• Financial Report Writing
• Financial analysis
• P&L Management
• Employee relations
• Time management
• Computer literacy
• Continuous improvement
• Microsoft Office
• Human resources
• Leadership
• Administrative experience
• LIHTC
• Tax experience
• Office Management
• Business Development
• Forecasting
• Research
• Business Analysis
• Event Planning
• Negotiation
• SAP
• Retail sales
• Communication skills
• Performance management
• Recruiting
• Accounts Receivable
• Conflict Management
• Interviewing
• Pricing
• Sales Management
• Hospitality management (4 years)
Certifications and Licenses
Food Handler Certification
Assessments
Supervisory Skills: Directing Others — Highly Proficient October 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Paraprofessional Special Education — Expert
September 2019
Tendency to be dependable and come to work
Full results: Expert
Marketing — Completed
September 2019
Understanding a target audience and how to best communicate with them. Full results: Completed
CRM Skills with Salesforce — Proficient
September 2019
Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes.
Full results: Proficient
Sales: Influence & Negotiation — Expert
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Supervisory Skills: Directing Others — Proficient
December 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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