Robert Williams

Continuous improvement Is marked by goals met and new goals sought after.

Statesboro, GA 30458

advjlf@r.postjobfree.com

+1-912-***-****

www.linkedin.com/in/robert-williams-735301225

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Regional Operations Manager

Shawmut Services LLC - Remote

January 2022 to November 2022

• Oversee the daily and long-term regional operations of the program in Atlanta, GA

• Work with the State Operations Director and national operations team to

• implement robust human resources and operations processes for the program

• Work with the national operations team to hire, process, and onboard all members of the staff in the region.

• Manage payroll records in the region; and Other duties as assigned. District Manager

HealthCare Services Group - GA

January 2017 to January 2022

Hospitality & Environmental Services Manager and Planned, coordinated, and directed day-to-day housekeeping, laundry, central supply, security and maintenance operations for a180-bed long-term and sub-acute care facility; provided supervision and training to 28 employees.

• Microsoft program management

• Over see housekeeping, laundry and infection control protocols.

• Office Management

• Developed budgets, purchased supplies, coordinated human resource functions, and developed new policies.

• Improved internal organization and overall efficiency through the development of new processes and systems.

• Contributed to increased quality by restructuring work assignments, retraining staff, and implementing strict standards and controls; evaluated productivity to identify deficiencies and develop corrective action.

• Reduced supply costs by analyzing purchasing operations and existing agreements with vendors.

• Prepared facility and instituted new systems, which resulted in a successful JCAHO and state surveys.

• OSHA trained and certified

District Sales Manager

Costa Farms - GA

April 2015 to November 2017

• Reports to the Key Account Manager.

• Support and maintain a professional, team environment. Support with training as needed.

• Responsible for managing the execution of retail programs including plan-o-gram optimization, proper product placement.

• Participates in weekly communication via GSC missions, group meetings, or conference calls to set the direction for the week’s priorities.

• Collaborates with Service Area Manager to identify opportunities to drive sales and gross margin.

• Communicate issues effectively throughout the chain of command.

• Ensure merchandise presentation is in accordance with Live Goods Department/Visual standards

• Work with store operators to design and execute creative displays to promote additional sales opportunities.

• The face of the company, ability to resolve store-level customer service issues and requests.

• Participate in district functions such as resets and events.

• Communicate with customer operations teams on the progress of programs, sales, opportunities, or any pressing issues to build trusting relationships and reach internal and external goals.

• Utilize internal reporting metrics to ensure proper management of inventory flow, sales growth, and shrink both internally and for our customers to achieve the forecasted goals.

• Travel markets build relationships, inspect the quality of products & services, and analyze competition in the marketplace.

• Assist in customer meetings to ensure the proper rollout of new programs. Store Manager

Sears Holdings/kmart - Savannah, GA

September 2010 to May 2015

• Kmart is one of the biggest discount department retail stores in the world that you can actually get involved in. Managing a Kmart store involves overseeing daily operations such as sales and work efficiency of the staff members.

• Over see Environmental Services processes and infection control responsibilities (housekeeping)

• Kmart Managers is responsible for establishing a pleasant atmosphere to the customers and employees alike, as well as achieving good customer satisfaction.

• A Kmart Manager makes sure the store runs smoothly and ensures no problem gets out of hand.

• Kmart Managers may hire, fire, motivate, and train employees to make sure the store is in good hands.

• Kmart Managers are also responsible for ensuring safety and security among both customer and subordinate employees.

Co-Manager

Walmart - Statesboro, GA

February 2002 to September 2010

• Responsible for the supervision of the store

• Handle issues of customer service

• Responsible for human resources development

• Recruit and discipline staff

• Conduct staff interviews and coaching

• Evaluate the performance of staff

• Coordinate training and development of staff special strength

• Motivate sales personnel in the store

• Determine the need of staff

• Process payroll forms and records

• Prepare the form for leave of absence

• Handle cash management duties

• Contribute to the goals and sales target of the store

• Prepare deposit loans along with other administrative staff

• Ensure proper storage of merchandise

• Ensure proper arrangement of the store in a neatly way

• Ensure the security of the store and proper processing of money

• Track daily cash report

• Ensure improvement in the financial performance of assigned area

• Ensure that the regulatory procedures and company policies are complied with

• Provide guidance and direction to other staff

• Model customer service approaches

• Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart

• Offer supervision to staff on assigned tasks

• Ensure that the store is well stocked at all times

• Work in relationship with customer staff in charge of shelf to provide map for easy location of products

• Ensure good relationship with merchants to achieve price actions

• Understand seasons and ensure products on demand in the season are well in stock and well positioned. Education

Bachelor’s in Business Marketing

Georgia Southern University - Statesboro, GA

May 2009

Skills

• Merchandising

• Retail Management

• Sales

• Team Building

• Scheduling

• Customer Service

• Management

• Marketing

• Microsoft Excel

• Payroll

• Receptionist

• Retail

• Operations

• Inventory

• training

• Supervising Experience

• Management Experience

• Store Management Experience

• Financial Acumen

• Schedule Management

• Operations Management

• Project Scheduling

• Relationship Management

• Customer Relationship Management

• Profit & Loss

• Analysis Skills

• Order Picker

• Freight Experience

• Budgeting

• Strategic Planning

• Environmental Services

• Financial Report Writing

• Financial analysis

• P&L Management

• Employee relations

• Time management

• Computer literacy

• Continuous improvement

• Microsoft Office

• Human resources

• Leadership

• Administrative experience

• LIHTC

• Tax experience

• Office Management

• Business Development

• Forecasting

• Research

• Business Analysis

• Event Planning

• Negotiation

• SAP

• Retail sales

• Communication skills

• Performance management

• Recruiting

• Accounts Receivable

• Conflict Management

• Interviewing

• Pricing

• Sales Management

• Hospitality management (4 years)

Certifications and Licenses

Food Handler Certification

Assessments

Supervisory Skills: Directing Others — Highly Proficient October 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient

Paraprofessional Special Education — Expert

September 2019

Tendency to be dependable and come to work

Full results: Expert

Marketing — Completed

September 2019

Understanding a target audience and how to best communicate with them. Full results: Completed

CRM Skills with Salesforce — Proficient

September 2019

Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes.

Full results: Proficient

Sales: Influence & Negotiation — Expert

September 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Expert

Supervisory Skills: Directing Others — Proficient

December 2019

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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