Krista Crawford

**** ******** ***** ******, ** **089

Phone: 502-***-**** Email: advjje@r.postjobfree.com

Secret Clearance

Professional Profile:

Highly skilled Military Healthcare Professional with over 9 years of strong experience and expertise in outpatient care and patient advocacy roles to include pharmacy operations, patient services, customer service, manpower and staffing, scheduling, quality assurance, budget management, data entry, facilities and equipment operations, etc. Dedicated to providing specialized patient care and medication management. Possesses a strong working relationship with fellow staff, supervisors, and military personnel assigned to our area of responsibility. Outstanding reputation for a passionate work ethic and an uncompromising devotion to service. Thrives in a busy, fast paced working environment, with the ability to confront and diffuse complex situations.

Knowledge and Skills

Knowledge of automation, use of Microsoft Office (Word, PowerPoint, Excel, Outlook), computer systems, data base, and spreadsheet.

Typing proficiency of at least 45 words per minute (WPM) based on a 5-minute sample with 1 or fewer errors.

Skill in applying analytical techniques to the identification, consideration, and resolution of issues or problems factual in nature.

Strong cognitive analysis and clinical competency skills; Understanding of HIPAA procedures and adhere to confidential medical matters

Skillful in operating a variety of Pharmaceutical Systems to include CHCS, Pharmacy2000, Parata Max, ScriptPro, GSL Cabinets, Pyxis, DMLSS, and ordering supply through AmerisourceBergen.

Specialized knowledge of therapeutics, dosage, side effects, interactions, and incompatibilities.

Proficient in timekeeping and attendance functions such as scheduling and maintaining a staff of over 20 team members, submission and review of timesheets, administrative leave, over-time and comp-time, and processing individual timesheets using automated systems such as DMHRSi and ATAAPS timecard program.

Professional Work Experience

Andrew Rader U.S Army Health Clinic, Fort Myer-Henderson Hall, VA 40 Hours Per Week

Operations and Training Specialist June 2022 – Current

Plans and coordinates contingency and operational medical requirements in support of Regional Medical Command and Military Treatment Facility. Analyzes planning guidance against directives received from senior level echelon to determine operation application and facilities proper interface with higher headquarters. Responsible for collecting and advising on work involving various plans of operation and training ensuring that all mission requirements are recognized and properly managed. Uses computer software programs to oversee management of tasking for medical support, preparation, long and short-range training calendars, and Medical Command Operations. Provides consultation and guidance regarding all tasking matters to operation staff assigned to the Medical Treatment Facility. Arranges weekly briefings, conferences, or training classes on any aspect of operations and training requirements, responsibilities, and awareness.

Andrew Rader U.S Army Health Clinic, Fort Myer-Henderson Hall, VA 40 Hours Per Week

Pharmacy Technician Supervisor June 2019 – June 2022

Coordinates and provides supervisory oversight for all technical aspects of outpatient pharmacy operations involved with workflow, including inventory maintenance, personnel scheduling, and time and attendance oversight. Assists in all operations associated with outpatient pharmacy processes to include, but not limited to, evaluation of proper medication for disease state being treated, proper strength and dosing, appropriate patient instructions, and medication quantity for course of therapy. Relays instructions to patients and applies pharmacy policy limitations while annotating changes on the prescriptions. Regularly communicates with providers and pharmacists on any concerns regarding a prescription (allergy, cross-sensitivity, contraindications, dosing, etc.). Coordinates with prescriber or other clinic staff on any pertinent issues or questions concerning the medication or patient. Performs all outpatient functions with minimal supervision by a registered pharmacist or supervisor. Assisted with ordering and maintaining par levels through Amerisource Bergen, scanning daily orders, receiving invoices, and restocking shelves with an allotted $8M budget. Subject matter expert on pharmacy information management systems. Troubleshoots technical problems by resolving simple issues or contacting IMD with more complicated matters. Serves as pharmacy/IMD liaison on issues with Q-Flow, CHCS, ScriptPro and GSL. Responsible for supervising and directing the daily workflow of 9 Pharmacy Technicians, GS-0661-06 and contractors, to ensure the pharmacy workload is completed safely and efficiently. Develops performance standards for subordinates. Hears and resolves complaints from employees, referring more serious unresolved complaints to a high-level manager. Assists with the development and revision of policies and procedures and participates in performance improvement planning and development. Directly involved with planning and preparing for The Joint Commission.

Del-Din Soldier Center Medical Home, Vicenza, Italy 40 Hours Per Week

Lead Pharmacy Technician May 2017 – June 2019

Served as the sole Pharmacy Technician for over 4K soldiers assigned with an allotted $4M budget for the ordering of pharmaceuticals and narcotics. Maintained, inspected, and inventoried all narcotics, controlled substances, and prescription pads. In charge of ordering and maintaining par levels through DMLSS and Amerisource Bergen. Scans daily orders, receives invoices, and restocks shelves according to expiration dates allowing a reduction of waste. Ensures strict controls and specializes storage practices of pharmaceuticals to maintain an appropriate shelf-life, drug usage benefits, and minimize uncontrollably fluctuating demand and shortages. Monitors expiration dates and follows process and procedures to prepare medications for destruction. Trained over 50 medical personnel on medication management, over-the-counter prescription uses, Class II-V administration and dosing, and how to properly practice prescription label codes (SIGs) to establish medication competency. Maintained cold chain management and logistics for all refrigerated medications and immunizations. Proficient in medical material quality control as well as fire safety and hazardous materials. Performed in a dynamic and flexible work environment that includes clinic and field settings within Italy and Germany training alongside foreign North Atlantic Trade Organization (NATO) soldiers.

Kenner Army Health Clinic, Fort Lee, VA 40 Hours Per Week

Pharmacy Technician June 2014 – May 2017

Performed as an outpatient, supply, and vault pharmacy technician servicing veterans, active-duty soldiers, and their families. Receives and reviews prescriptions for the full range of pharmaceuticals to include controlled drugs on the formulary determining type of substance, strength, dosage, and quantity to be dispensed in accordance with accepted practice and pharmacy standard operating procedures. Filled and dispensed over 150 medications daily meeting health readiness standard. Packaged and labeled products and ensured they were properly handled, stored, and accounted for. Guaranteed all active and inactive prescriptions were free of patient allergies, interactions, adverse reactions, and clinical errors. Advised Pharmacist of any significant issues or problems connected with any medication. Kept in touch with the status and progress of work, made day-to-day adjustments in accordance with established priorities, and obtained assistance from pharmacy supervisor on problems that may arise. Assisted in floor supervisor responsibilities for 12 Pharmacy Technicians, GS-0661-06 and contractors, managing schedules and breaks. Trained 10 civilians and soldiers on outpatient protocol, refill stations, supply, and vault in accordance with SOP guidelines.

Education and Certifications

Purdue University Global West Lafayette, IN

Master of Healthcare Administration Currently Attending

Purdue University Global West Lafayette, IN

Bachelor of Science in Health Science June 2021

Magna Cum Laude 3.9 GPA

Pharmacy Technician Certification Board

June 2014- Current

Department of Defense Sexual Assault Advocate Certification

November 2020- Current

D-SAACP ID #: MX-5141-5842

References

Heather Mathews

Email: advjje@r.postjobfree.com Cell: 703-***-****

Julie Vargas

Email: advjje@r.postjobfree.com

Cell: 240-***-****

MAJ Todd Reagan

Email: advjje@r.postjobfree.com

Cell: 865-***-****

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