Service Representative Customer

*

Bambi Hughes

Customer Service Representative

Republic, MO 417-***-****

*****.******@***.*** Please provide LinkedIn

Summary

Empathetic, hardworking professional with varied experience in providing exceptional customer service across numerous industries. Solution-oriented and skilled in supporting and educating customers on company products and services, and troubleshooting problems. Demonstrated ability to improve company revenue and increase sales through cold calling new prospects, negotiating agreeents, and upselling existing customers. Tech-savvy with proficiency in working with Microsoft applications, CRM Software, Google, Suite and IVR systems. Areas of Expertise

Customer Service

Business Management

Office Operations

Accounts Payable & Receivable

Customer Relationship Management

Prospecting & Cold Calling

Conflict Resolution

Sales Management

Data Tracking & Reporting

Professional Experience

TransWorld Systems Inc, Where is this business located? City, State 02/2017 – 10/2022 Debt Collector

Made calls to customers to gather information, set up payments, and assist them in settling debt. Collected payments for services rendered; compiled information for payments including credit cards, cheques, and other payment options. Coordinated with doctor’s offices to receive information related to MTA, Medical, Liens, emergencies, and past due accounts. Fielded customer questions and provided solutions in timely manner. Routed customers to appropriate departments for government and/or medical personnel.

Negotiated a settlement of $2518 with customer in debt over $5000. Hi Bambi, is there anything else you’d like me to add about this?

Utilized strong communication and problem-solving skills to help customers repay debt quickly at low interest rates.

Navient Corporation. Pioneer Credit Recovery, Inc - Arcade, NY 01/2021 – 09/2021 Customer Service Representative

Responded to callers filing for unemployment benefits with the New York State Department of Labor. Assisted customers with their inquiries about unemployment insurance benefits or forwarded calls to the appropriate state or federal agencies.

De-escalated challenging customer situation and resolved complex issue to ensure positive customer experience.

2

Sunrise Communications, Springfield, MO 11/2016 – 01/2017 Account Specialist

Prospected for and influenced customers to choose Verizon's internet and phone plans. Upgraded customers on TV, internet, and phone services. Updated and maintained customer database and company system.

Contributed to highly successful prospecting campaign to boost revenue.

Transferred student accounts to the appropriate department in order to provide a solution for those who joined up as students with a college or institution. Sunrise Media Partners, Springfield, MO 12/2014 – 10/2016 Transfer Agent

Served as first point of contact for students and school representatives. Received and directed calls from students to appropriate school, administrator, and/or representative. Made outbound calls to prospective students to discuss continued education.

Education & Credentials

Bachelors in Business Management, 2008

University of Phoenix, Springfield, MO

Contact this candidate