ADMINISTRATIVE ASSISTANT

A seasoned professional who seeks out and thrives in a fast-paced, customer oriented environment. A high-energy person who takes pride in consistently meeting deadlines and exceeding expectations.

PROFESSIONAL EXPERIENCE

TAYLOR RESIDENCES FOUNDATION, Jacksonville, FL January 2019 –February 17, 2023

Administrative Assistant to Ms. Deborah Hoeckelberg, CEO; receptionist for the entire office

Assisted with phones; visitors for all of our facilities:

oTaylor Apartments

oTaylor Care Center

oTaylor Manor/Villas

Handled all office supply orders, referral/inquiry logs, assisted in other facilities as needed

Assisted the Facilities Director with our annual charity golf tournament

oMailing notices, requesting, following up on and securing donations for the event

Mailed end-of-the month resident invoices and weekly payments for billing purposes

Assisted the Human Resources Director with various staff notifications/information distributions

Assisted in facility events such as the annual Christmas party

HONDA at the AVENUES, 11333 Philips Highway, Jacksonville, FL 32256

Receptionist, Service Department

Worked as Receptionist for the Service Department – Bill Rogers, Service Director.

Helped schedule appointments

Paperwork for rentals for vehicle services

Customer service follow-up calls

Mainted a report/log of calls for Mr. Rogers.

BROOKS HEALTH SYSTEM (Brooks Rehabilitation) – Jacksonville, FL Oct. 2001 – Retired Sept. 2016

Executive Assistant to the President & CEO Effective October 1, 2002

Exec. VP/COO promoted to President/CEO and took me with him as his assistant.

Support President, CEO and their direct reports.

Assisted with divisional budget processes/coordination of overall roll-ups.

Prepared presentations for Board of Director meetings, Executive Committee meetings, Leadership and Management meetings, as well as external meetings such as the annual retreat/planning meeting.

Responsible for recording, transcription and distribution of all committee, Board and Board committee minutes.

Tracked expense reports, salary tracking.

Executive Assistant to Executive Vice President/COO, VP/CFO and EVP/Human Resources October 2001

Supported the above executives.

Assisted in correlating the divisional budget process.

Prepared PowerPoint presentations for Board of Director, Executive Team, Leadership and Senior Management meetings as well as external meetings.

Responsible for organizing, coordinating the Annual Retreat/Planning Meeting offsite.

Take, transcribe and timely distribution of minutes for all Board, Executive, Leadership, Sr. Management meetings.

Maintained all organizational charts within Brooks Health System and its subsidiaries throughout the SE Region.

BOMBARDIER CAPITAL – Jacksonville, FL. 1999 – 2001

Executive Assistant to Vice President of Sales & Marketing, Mr. Tom Green

Supported Mr. Green and his direct reports in the Jacksonville office

Assisted with divisional budget process correlations, tracked travel and other expenses as well as salary

Prepared PowerPoint presentations for local and other sight sales events

GMAC – (RFC) Residential Funding Corporation – Jacksonville, FL 1997 - 1999

Executive Assistant to Residential Funding / Homeside Lending Alliance Director, Mr. Larry Cz

Supported the Director and 4 managers in the Jacksonville facility

Tracked expenses for the sales staff, found housing, maintained records for costs for outside contractor’s travel, housing and car rentals

Submitted new hire requests, informed Human Resources and provided orientation policies for new hires

Coordinated meetings between FRD’s home office - Minneapolis, MN., the RFC Jacksonville office and Homeside Lending Management.

AT&T UNIVERSAL CARD SERVICE (UCS) – Jacksonville, FL 1990 – 1997

Positions:

Executive Assistant to VP Electronic Commerce (1996 – 1997)

Administrative Assistant to Sr. Manager of the IT Department (1993 – 1996)

Human Resources Associate – Employment and Staffing (1992 – 1993)

Calling Card Team Associate – Special Group within Customer Service Protection (1991 – 1992)

Customer Protection Telephone Associate – Customer Protection Call Center (1991)

Customer Service Telephone Associate – Customer Service Call Center (1990 – 1991)

Prior work experience upon request

EDUCATION: Edgewater High School, Orlando, Fl. Some college

REFERENCES: Upon request

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