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Service Delivery Customer Care

Location:
Nairobi, Nairobi County, Kenya
Posted:
February 24, 2023

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME: FELICIA ADAGALA

NATIONALITY: KENYAN

DATE OF BIRTH:11/11/2000

LANGUAGE: ENGLISH AND KISWAHILI

RELIGION: CHRISTIAN

TELEPHONE NUMBER:074*-**-****

EMAIL:advjbc@r.postjobfree.com

PERSONAL PROFILE

1) A person with high integrity, high moral standards and ethical background

2)Ability to meet strict targets and deadlines with minimal supervision

3)Excellent communication skills and good interpersonal relationship

4)Client service oriented

5) High degree of positive attitude strong analytic skills

6)Self discipline and respect for all

CAREER OBJECTIVES, EXPCTATIONS, AND GOALS

To put my skills in good use and develop a career in an organization that is outstanding service delivery

To give services professionally and inspire others

1) Excellent communication skills and problem solving skills

2)Results and quality oriented

3) Creative, self driven and keen on details

4) Ability to work independently with minimum supervision

5)A team player

ACADEMIC QUALIFICATIONS

DATE

INSTITUTION

AWARD

SEPTEMBER 2019-JULY 2022

KENYA MEDICAL TRAINING COLLEGE-MSAMBWENI CAMPUS

CERTIFICATE IN COMMUNITY HEALTH NURSING

2015-2018

ST.FRANCIS OF ASSISI KAPTIK SECONDARY SCHOOL

KENYA CERTIFICATE OF SECONDARY EDUCATION

2007-2014

KAKUBUDU PRIMARY SCHOOL

KENYA CERTIFICATE OF PRIMARY EDUCATION

2005-2006

CANON APOLLO PRIMARY SCHOOL

NURSERY

WORK EXPERIENCE

1) Clinical rotations at msambweni county referral hospital

a) Male ward and female ward both medical and surgical

b) Theatre experience

c)casualty and outpatient rotations

c) Pediatric experience both medical and surgical

2) Clinical rotation at kinango sub county hospital-mother in labour

3)clinical rotation at coast province general hospital-newborn unit rotation

4)clinical rotation at Samburu sub county hospital-pregnant woman rotation

5) Clinical rotation at port reitz mental hospital-psychiatry experience

6) Clinical rotation at mvindeni dispensary-rural experience

7) Volunteered at Msambweni count referral hospital in 2020

SKILLS AND COMPITENCY

Midwifery and family planning

General nursing services

Leadership and management

Excellent interpersonal communication skills

Customer care and problems solving ability

ACHIEVEMENTS

Helpe4d in rehabilitation and recovery of patients

Instilling positive values in school going children’s

Help patients attain their health

Helped in palliative care of critically ill patients

HOBBIES

1)Reading novels and some nursing books to continue sharpening my brain

REFEREES

Mr. Benjamin Ekodi

Lecturer school of nursing

Kenya medical training college

Msambweni Campus

Contact-07-24-557-185

Mrs.Carolyne Mbuo

Nursing Officer Incharge, Mvindeni Dispensary

Kwale county

Contact-079*-***-***

Mrs. Rose Mbogo

Head of department nursing

Kenya Medical Training College

Msambweni campus

Contact-07-21-368-250



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