Moniko Robin

Houston, TX

TO ENTER A FIRM WHERE MY SKILLS AND KNOWLEDGE WILL BE

BENEFICIAL TO THE FIRM AND MYSELF.

Authorized to work in the US for any employer

Work Experience

Call Center Advocate

Optum - United Health Group - Remote

October 2022 to Present

Answer calls from patients and family members and assist with making medical appointments and assist with answering questions from patients and family members in reference to medical records. Call Center Customer Service Representative

Sunpro Solar - Mandeville, LA

June 2019 to October 2022

Duties are multi task by answering and place calls from and to leads. Responding to emails and Input personal information, give proper information pertaining to product. Schedule appointments with available constant in leads area. Document important information needed by consultants. Call Center Operator

MORRISON/OCHSNER - New Orleans, LA

April 2014 to May 2020

DUTIES CONSIST OF PLACING CALLS TO PATIENTS (ONLY WHEN FOOD ORDERS ARE PRESCHEDULED), CONFIRMING PATIENTS PRESCHEDULED MEAL ORDERS, CODING PATIENTS DIE ORDERS, RESTRICTIONS, AND SUPPLEMENTAL ORDERS, DATA ENTRY FROM EPIC REPORTS, INTERACTING WITH HOSPITAL/FACILITY DIETARY DEPARTMENTS, AND VERIFYING PHYSICIAN REPORTS VIA EPIC AND TRAINING NEW HIRE STAFF Administrative Assistant/scheduler

BILLER

September 2009 to April 2014

Data Entry and Processing Payroll

COMPREHENSIVE NURSING & HOME HEALTH - New Orleans, LA July 2008 to July 2010

NEW ORLEANS, LA DUTIES CONSISTED OF ANSWERING INCOMING CALLS, SCHEDULING APPOINTMENTS AND PROCEDURES, VERIFYING INSURANCE BENEFITS, CONDUCTING WEEKLY STAFF MEETINGS, DATA ENTRY AND PROCESSING PAYROLL

JULY 2008 - JULY 2010 OFFICE MANAGER/PATIENT FACILITATOR * ALTERNATIVE LIVING, NEW ORLEANS, LA

DUTIES CONSISTED OF CONTACTING AND

COMMUNICATING WITH DWS TO ASSURE PATIENTS SAFETY, PROCESSING OF PAYROLL FOR FILED STAFF, OVERSEEING/PROCESSING/MAINTAINING EMPLOYEE FILES, PREPARING REPORTS/MEMOS/LETTERS/ DOCUMENTS AND PERFORMING GENERAL OFFICE DUTIES

Education

High school diploma

JOHN F. KENNEDY HIGH SCHOOL - New Orleans, LA

May 1992 to June 1992

Skills

• CUSTOMER SERVICE WHO MAINTAINS A HIGH LEVEL OF PROFESSIONALISM, PATIENCE, AND EFFICIENCY

ENERGETIC ADMINISTRATIVE ASSISTANT

HANDS-ON VERSATILE LEADER

• Insurance Verification

• Epic

• Medical Scheduling

• Medical Office Experience

• Medical Billing

• Medical Records

• Hospital Experience

• Patient Care

• ICD-10

• Medical Terminology

• Customer support (10+ years)

• iOS

• Sales

• Inside sales

• Salesforce

• HIPAA

• ICD coding

• Negotiation

• Dispatching

• Microsoft Word

• Clerical Experience

• Microsoft Excel

• Data collection

• Customer service

• Telemarketing

• Windows

• Customer service (5 years)

• Google Docs

• Google Suite

• Computer skills

• Microsoft Powerpoint

• Typing

• Phone etiquette

• English

• Data entry

• Communication skills

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