Customer Service Representative

Name: Antoinika Saucier

Contact Information: 832-***-****

Email - advj8i@r.postjobfree.com

Former Supervisor: Jonathan Motte

Contact Information: 832-***-****

Email - advj8i@r.postjobfree.com

Summary:

Enthusiastic and driven entry-level leasing consultant with a passion for sales and customer service. Skilled in building relationships with clients and providing exceptional customer service.

Eager to learn and grow in the apartment leasing industry, with a strong desire to deliver results and exceed expectations.

Education:

Phylis Wheatley High School, (2010)

Skills:

Sales and Customer Service:

Skilled in building relationships with clients and providing

exceptional customer service.

Eager to learn and grow in the apartment leasing industry.

Communication and Interpersonal Skills:

Strong written and verbal communication skills,

able to effectively communicate with prospects, tenants,

property owners, and team members.

Experienced in managing multiple tasks and priorities efficiently to meet deadlines.

Team Player: Strong collaboration skills, able to work effectively in a team environment.

Adaptability: Able to quickly adapt to new situations and learn new software and processes.

Positive Attitude: Committed to delivering a positive experience for all clients, with a solution-focused mindset.

Work Experience:

Park-Operations Game Attendant, Downtown Aquarium (2015-2020)

Opened and closed games; ensuring that all equipment is accounted for and operating as designed

Greeted guests and encouraged them to play by marketing outside of the games booth

Thoroughly Explained rules and instructions of games

Performed supervised game play

Park-Operations Ride Operator, Downtown Aquarium (2015-2020)

Operated designated ride assigned

Followed all safety rules and maintain compliance

Ensured safety of the guests

Ensured all areas are kept neat, clean and dust free

Front Entry-Exhibit Host, Downtown Aquarium (2016-2020)

Consistently met sales targets through

effective relationship building and customer service strategies

Built strong relationships with clients and provided

exceptional customer service, resulting in a 70% customer retention rate

Assisted customers with product information and

made suggested recommendations based on their inquiries

Performed front entry tours and walk-throughs

highlighting exciting features of the establishment

Customer Service Representative, DownTown Aquarium . (2017-2020)

Assisted customers with inquiries and resolved issues efficiently, resulting in a 85% customer satisfaction rate

Built strong relationships with clients and provided exceptional customer service, resulting in a 90% customer retention rate

Contributed to the development of new processes and procedures to improve customer service operations

I am excited about the opportunity to join such an amazing company as a Leasing Consultant and to bring my strong communication and customer service skills to the role. I am eager to contribute to a positive and successful team environment, to further assist prospective tenants find their ideal homes. Thank you for considering my application, and I look forward to the opportunity to discuss my qualifications in further detail.

Best, Mrs. Saucier

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