CHARLITA GRIGGS

Ellenwood, GA ***** 678-***-**** advj8b@r.postjobfree.com

https://www.linkedin.com/in/charlita-griggs-drivensalesrepresentative/ INSIDE SALES OMNIPOD ASSOCIATE

Sales Experience Process Improvement Marketing Expertise Initiative-taking performance-driven Sales Representative with excellent communication skills and an elevated level of customer commitment. Multi-skilled with the ability to plan & manage territory while maintaining and developing existing and new customers through ethical sales methods and consistently high customer service. Possessing a willing team spirit, deadline orientation, and the ability to succeed in a demanding sales environment. Core Competencies Include:

MS Office

Field Sales

Inside Sales

Budgeting & Forecasting

Continuous Improvement

Highly Motivated

Marketing Programs

Written Communication

Creative Problem Solving

Information Technology

Interpersonal Skills

Account Management

Functional Teamwork

Business Prioritization

Excellent Communication

Negotiation

Sales Operations

Customer Service

Marketing Strategy

Sales Management

SALES HIGHLIGHTS

Increased annual sales at Good Karma Coffee House for the bakery department by 20% in 2016 through account acquisition, customer retention, and business-to-business (B2B) sales.

Closed a minimum of 15 accounts monthly and exceeded the personal goal by 10% at Best Bank Financial Institution.

Awarded “Top Seller” 6 times for closing the most sales within one month at Mary Kay Global as a Sales Consultant.

Amplified profit that delivered single-year sales increase of 22%, benchmarking year-end revenues of 1.2M in 2014 at Wheat Freed Breakfast Foods.

Awarded “Top Performer” in 2011 and 2013 for establishing the most accounts annually at RhodiGandha All Natural Beverages as a Healthcare Sales Consultant.

PROFESSIONAL EXPERIENCE

Sales Associate Fuel Coffee Cafe

Fayetteville, GA 2020 - Present

Assisted with business growing sales, constantly receiving compliments from colleagues, management, and patrons to afford exceptional customer service and perform beyond job duties.

Implemented several sales strategies, developed seamless system workflows, and cultivated sales program initiatives that strengthened consumer sales and customer retention.

Operated a cash register tendering multiple forms of payment while ensuring the customer experience was friendly and efficient throughout the checkout process.

Welcomed all customers as they entered the store with a friendly greeting, discovering their needs through active listening skills and providing appropriate solutions.

Ability to swiftly perform seamlessly through multiple computer applications, including but not limited to Microsoft Office Word, Excel, PowerPoint, Outlook, and Adobe, with speed and accuracy. Lead Baker Good Karma Coffee House Gluten-Free Deli Avondale Estates, GA 2013 - 2020

Improved the customer retention rate by going beyond to develop rapport and incorporate high-demand requests.

Boosted customer satisfaction and decreased annual returns by 51% by developing training programs to help ensure staff members’ knowledge of the business concept, policies, and government regulations.

Created an employee incentive program to increase sales, employee satisfaction, and customer satisfaction.

Amplified annual sales by 28.8% in 2016 and increased annual sales by 17.66% in 2015.

Connected with other businesses to cross-market and attract new customers by catering to customers with diabetes, providing sugar-free and low-carb options.

CHARLITA GRIGGS

Ellenwood, GA 30294 678-***-**** advj8b@r.postjobfree.com Sales Associate Best Bank Financial Institution

Stockbridge, GA 2014 - 2015

Strengthened customer retention rates by ensuring satisfaction and building relationships while expanding teamwork tremendously by introducing a positive interaction employee appraisal system to provide positive team momentum and positive employee feedback.

Used cold calls to coordinate meetings with outside organizations to present services and establish accounts.

Awarded for generating and maintaining 100% customer service, which increased customer retention by 20% and expanded customer range by thirty miles with other locations.

Remained knowledgeable of the need for marketing campaigns, including identifying the applicable budget, target audience, and target services while utilizing all relevant marketing tactics. Sales Consultant Mary Kay Cosmetics

Atlanta, GA 2012 - 2014

Shaped the customer base using various techniques such as personal contact, presentations, online sales, telephone connections, and generating emails.

Promoted to the top 6% of the company as Team Leader while managing 15 members with a solid track record in maintaining high performance, meeting stringent deadlines, and enhancing the customer experience.

Facilitated projects from beginning to completion, collaborating with various departments to ensure products aligned with marketing and branding objectives.

Medical Sales Consultant RhodiGandha Health & Wellness Atlanta, GA 2010 - 2013

Independent contractor accountable for advising and formulating marketing strategies to help launch client products and services while placing 100 cold calls and 20 follow-up calls daily.

Established 25 new accounts monthly and increased retention by 20% by responding to customer requests promptly, conducting follow-up calls, and building long-lasting relationships. ADDITIONAL PROFESSIONAL EXPERIENCE

Sales Professional Shape Medical Wellness Center Atlanta, GA Managed retention called to update customers on new products and services and ensured customer satisfaction. Developed various focus groups to evaluate and increase retention, marketing strategies, and sales goals. Increased customer retention, which led to the openings of two additional offices and an uptick in sales by 18%. EDUCATION

The Art Institute of Atlanta Associate of Arts in Culinary Arts CERTIFICATION

The ServSafe Manager Certification

Contact this candidate