I am highly motivated, reliable, responsible and enthusiastic individual, who would like the opportunity to further develop myself by exploiting my knowledge in an environment that is constantly Huchallenging. I have great passion to learn and practice on the wealth of knowledge to improve my skills and experience. Core skills

Strong organisational, administrative and general office skills

Workload and time management

Broad knowledge and experience of Office Management

Dedicated and driven and always on task

Confident communicator

Can confidently work on MS Word and MS Excel

Employment history

Current Experience

1- Office Coordinator – DAWN Media Group, 7/1, Mauve Area, Zero Point Islamabad.

(July 2018 – October 2020)

Working in a busy department, reporting directly to the Marketing Manager Duties

• Maintaining record of Sales staff

•

• Maintaining record of weekly advertised Ads

• Submission of monthly Target Report to head office

• Credit Monitoring and recovery from Market

• Monitoring Of agency business and credit management

• Internal Coordination

• Walk in client dealing

• Weekly, monthly and yearly reports making • Weekly Response monitoring of advertisements

• Client Follow-up and handling of their queries.

• Day to Day dealing with Different Court Agents and Court Notice Management.

• Banking Court Notices Dealing and its Business Management

• Client Diversion

• Keeps appropriate check over receipt and payments of classified portion.

• Accounts maintenance and its balancing related to classified advertisements.

• Deals with agencies and manage desired level of output.

• Dealing with day to day customer queries and their measures.

• Resolves problems and issues related to classified team/Department and ensures their smooth functioning

• Ad Composing

KIRAN SHAHZADI

Address: satellite Town Rawalpindi, Pakistan, 44000 Phone number: 034 8 - 6299950

Email address: kiran waqar 550 @gmail.com

Personal statement

2- CSR( Customer Relation Officer – PTCL.

(November 2014 – October 2018)

Working in a busy department, reporting directly to the Manager CSR Duties

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Worked at Mivida Pakistan Accounts Department

• Currently working as a freelancers

• Data Entry Seo Content Writing

Education

February 2018 MA (Political Science) 2nd Punjab University 2019 Certificate Short Hand Course

Abacus Academy

2015 Certificate Creating the Agent for Tomorrow

PTCL Academy Islamabad

2014 Certificate Creating the Agent for Tomorrow

PTCL Academy Islamabad

2009 Certificate Cabin Crew (Qanzak Global)

Skill Development Council, Islamabad

2006 Certificate CIT, MS Office (MS Word, Excel, Power Point) POF Welfare Computer Centre

B.ed from comwave institute

Qualities:

May 2010 BA (Geo Social Work) 2nd Division Govt Cresent College chichawatni

August 2008 FA (GEO Com Arabic) 2nd Division Govt Cresent College chichawatni

June 2003 SSC ( Science)

Professional Course

2nd Division Govt Girls School Kasowal

• Tolerant, good communicator can handle stressed situations, workaholic, and team player.

• Good command of Microsoft Office tools, web surfing, internet uses.

• Participating in practical and logical mind and a methodical way of thinking.

• Being creative and innovative approach to problem solving. Language

• Siraiki : Mother tongue

• English : International Language

• Urdu: National Language

Personal Information

Good written and verbal command

Good written and verbal command

Good written and verbal command

Date of Birth : 01.January.1987

Gender : Female

Marital Status : Married

NIC : 36501-4632342-0

Domicile

References

: Sahiwal

Available upon request

Contact this candidate