Marlene N Williams

**** ******* **, *** ***, Margate, Florida, 33063 954-***-**** advj7m@r.postjobfree.com

SUMMARY

Professional in customer service and sales consultation with over 12 years of experience seeking to obtain a challenging position that will maximize my communication and problem solving skills. Punctual and tactful team member. Demonstrates history of meeting accurate, timely deadlines and consistently meeting/exceeding weekly and monthly individual and group goals. A very motivated, flexible and versatile individual who is poised and competent with an ability to easily transcend cultural differences. One who thrives in high volume environments and possesses excellent team-building skills, strong reasoning abilities and critical, forward thinking talents.

EDUCATION

ASSOCIATE IN BUSINESS STUDIES DECEMBER 2000 UNIVERSITY OF THE WEST INDIES

Major: Marketing & Managerial Accounting

Related coursework: Marketing, Finance, Sociology and Management Accounts.

WORK EXPERIENCE

PERSONAL SHOPPER & DELIVERY MEMBER INSTACART SHOPPING & DELIVERY SERVICES SEPTEMBER, 2020-PRESENT

Shopping & delivery to customers at home or designated delivery locations.

FLEET DELIVERY MEMBER POSTMATES DELIVERY SERVICES SEPT 18, 2018-PRESENT

Driving & delivery to customers at home or designated delivery locations

Pack and unpack groceries from Walmart and Publix as well as prepared food items from various restaurants.

Ability to lift at least 75 pounds, independently.

SHIFT MANAGER LUIHN VANTAGE PARTNERS LLC OCTOBER 5, 2019-OCTOBER 10, 2020.

Driving guests satisfaction

Ensuring food safety & cleansing standards

Train & motivate team members

Interact with customers, receiving orders, processing monies and sales and manage customers’ issues.

SALES CONSULTANT LIFE ALERT EMERGENCY RESPONSE SERVICES JANUARY 29, 2018-JULY 16, 2019.

Handled inbound/outbound customer no orders, offering products geared toward saving lives.

Excel, Microsoft Word & CRM Usage.

CUSTOMER SERVICE/SALES CONSULTANT ARRIVA MEDICAL LLC APRIL 2015-JANUARY 3, 2018.

Handled inbound/outbound customer orders and offer additional products as applicable.

Excel, Microsoft Word & Outlook Usage

Communicated medical statements to patients using layman’s terms to facilitate understanding.

Proficiently navigated through multiple systems at a time to assist patient with any number of issues including, but not limited to: insurance, prescriptions, FedEx/DHL and account updates.

Consistently met or exceeded all individual goals including:

Attendance requirements – maintained 100% compliance

Reorder goal 20%: 12 month average: 75%

Quality score expectation of 96: 12 month average: 98.

MERCHANDISING & PRICING ASSOCIATE SEARS HOLDINGS FEBRUARY 2015-APRIL 2015

Kept department ready daily; ensured sales floor was easy to shop, clean, merchandise in stock, signed and organized for customers.

Set promotional, non-promotional, and seasonal signing, including storewide and event signing

Performed promotional ad setup and removal without errors or omissions.

Set and maintained sales floor to national merchandising and presentation standard as well as performed merchandise support tasks (e.g., straightening merchandise) during each work shift.

SALES ASSOCIATE SEARS HOLDING NOVEMBER 2005-APRIL 2007

Monitored customers’ satisfaction, addressed issues and provided satisfaction.

Exceeded sales goal of large appliance by 23%.

Prepared sales floor and products in a uniform manner according to planogram layouts.

Introduced customers to Sear's product: credit cards, protection agreement and installation.

INSIDE SALES REPRESENTATIVE INFINITY DISH MARCH 2012-FEBRUARY 2014

Sold Dish Network packages to customers; including television and internet/broadband/VIOS service using telephone.

Presented, recommended different television and internet packages to prospective customers by means of right-sizing.

Processed credit checks to qualify customers for television and internet packages alike.

MANAGER’S ASSISTANT SHOE CONCEPTS INC JANUARY 2008-FEBRUARY 2011

Assisted management with clerical and administrative duties/daily.

Maintained knowledge of current sales & promotion.

Assisted management with making purchasing decisions based on customers buying patterns.

Provided critique on fashion and shoe designs.

Answered and transferred phone calls and set appointments.

ASSISTANT AND SALES MANAGER FLETCHER’S AUTOMOTIVE MARCH 1999-NOVEMBER 2003

Expanded sales team from 5 employees to 20 (2000).

Quadruples Quadrupled sales revenue for each employee by implementing new sales techniques.

Managed and delegated duties/routine tasks to 20 sales representatives.

Implemented and improved training courses for new and existing recruits (speeding growth and profitability).

SKILLS/CERTIFICATIONS/CERTIFICATES

Proficient Microsoft Office- Word and Excel.

QuickBooks, Peachtree and PeopleSoft Efficient

Ability to type 120 WPM

HIPPAA Trained annually

CPR/First Responder Trained: Expires 12/31/2023

Valid Driver’s license.

Certificate: Basic Computer and Employment Skills Training

Contact this candidate