Warehouse Associate Call Center
Resume:
Johanna
Cook
Pacolet, SC
advj5s@r.postjobfree.com
Lead customer service professional with 20+ years in a call center and office setting with experience in problem solving and improving overall customer satisfaction. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving success.
Experience
2019-2022
Private Care Companion/Pacolet, SC
Managed the care of patients with daily needs including personal hygiene, dressing, being turned, and transfers
Overseen resident schedules consisting of exercise routines, doctor appointments, medication intake, recreational activities, and family visits
Performed light housekeeping, including meal preparation and cleaning
Assisted patients with bathing, clothing, feeding and exercise to promote mental awareness
Followed care plan, home regulations, and implemented consistent safety practices
2015-2019
Warehouse Associate (Picker/Packer)/BMG – Duncan, SC
Picked and packed customer orders
Inspect all incoming merchandise and shipping materials
Inventory of incoming and outgoing items
Completed cycle counts
2012-2015
Sales Representative and Customer Care/Herald Journal - Spartanburg, SC
Telephone customer care – taking orders, upselling, negotiating with sales for new clients, handling disputes
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of product and status of orders
Cold calling and incoming calls for individuals interested in purchasing newspapers
1992-2012
Human Resources and Customer Care/Community Cash – Pacolet, SC
Started as a cashier and moved up in the company – vendor check, bookkeeping, human resource tasks
Handled all incoming calls regarding orders, deliveries, billing, vendors, inventory
Resolving all disputes or questions with customers
Trained all incoming new hires of store policies and procedures
Handled 50+ calls per day – retrieving and entering customer data,
Remaining calm and courteous, even during moments of customer satisfaction
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of product and status of orders
Skills
Problem Solving • Detail Oriented • Excellent communication • Excellent time management skills • Conflict Management • Empathy • Strong work ethic
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