Customer Service Beverage Manager

Education

The International Culinary Center, New York, NY September 2018

Founded as the French Culinary Institute

Certificate for completion of Intensive Sommelier Program

Extensive course (200 hours) Intensive Sommelier Training by Masters of the Court of Master Sommeliers

Curriculum: blind tasting, comparative tasting, mock service and rigorous study of the World’s wine regions

American Bartenders School, New York, NY October 2018

Certificate for completion of the Bartender and Mixology Program (40 hr course)

Bartending, beverage service, mixology, liquor/wines/beer, customer service, alcohol awareness

BBA: in Global Hospitality Management, Belvoirpark Hotelfachschule, Zurich August 1986

Accredited Sommelier, Enology: Trained Portugal, Spain, South Africa, France, Italy, Switzerland, Germany

Summary of Qualifications

World knowledge of wines, vineyards, families, sourcing

Sales Experience, Team Leadership, Team/Staff Training

Creates menus and wine pairings, recognized by Wine Spectator 2019 for Excellence

Customer relations that increase sales

Positions in NYC, London, Paris, Rome, Barcelona, Madrid, Lisbon, Cape Town, Zurich, Bern

Standard of Excellence, confidence, credibility, punctuality, composure under pressure

Fluent in English, French, German & Swiss German dialect, Italian, Spanish and Portuguese

Experience/Work History

Nusr-et Steakhouse, Wine and Beverage Manager, Head Sommelier, Sommelier Jan 2019-Oct 2020

New York, NY

Created Award-Winning Wine List for Nusr-et New York, Wine Spectator 2019

Created new wine lists to open Boston & Dallas

Hired, Trained Sommeliers, proper technique, customer service

Opened new restaurant in Boston

Increased per person spend ~15%, table sales, improved customer relations, repeat customers

Columbus Circle Wines & Spirits, NY, NY Sales Representative Apr 2018-Jul 2018

Oceana, Captain Apr 2017-Sept 2017

New York, NY

Increased sales per person

Lead table service for private parties

The Fig Tree, Head Server/Sommelier Apr 2015-Sept 2016

Hoboken, NJ

Traveling/Working/Wine Research, Spain, France, Italy, Germany, South Africa May 2012 – Mar 2015

Restaurant Stravaganza, Sommelier Apr 2002 – Apr 2012

Lisbon, Portugal

Jimmy’s Restaurant, Server/Sommelier Sept 1989 – Jan 2000

Brighton, England

Hotel Schweizerhof, Bern, Switzerland Server/Bartender Sept 1986 – Jul 1989

SwissAir/Nestle, Hotel Management, Student Jul 1982 – Aug 1986

Restaurant, Bar, Enology, Reception, Zurich, Switzerland

References available upon request

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