PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EXPERIENCE

JEROMY

ISBELL

256-***-**** • advj21@r.postjobfree.com • Lincoln City, AL 35096 I have experience in: Banking, Loan officer and Head Teller, Social Security Over payment Secretary, Medical Assistant, Real Estate agent along with Rental and Maintenance repair agent,also an assistant to Real Estate Investors,and Customer service representative, I thrive in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers. Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Quick learner

File/records maintenance

Creative Problem Solving

Credit and Collections

Client-focused

Client Relations

Customer Service

Customer Needs Assessment

Customer Service Representative

Hotel reservations Seminole, FL Aug 2020-Sep 2022 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Educated customers on special pricing opportunities and company offerings. Fielded customer complaints and queries, fast-tracking for problem resolution. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Secretary/Assistant

Robert Reel Realty Las Vegas, Nev Mar 2015-Sep 2015 Closed office

EDUCATION

Received and routed incoming calls and correspondence to promote timely communication. Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Oversaw office inventory by restocking supplies and submitting purchase orders. Researched and assembled information to process data or prepare reports. Utilized computer software to type and prepare drafts or finished documents. Received and screened visitors and telephone calls for personnel and management staff. Facilitated office communication by receiving, opening and routing mail and distributing correspondence.

Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.

Kept office equipment functional and supplies well-stocked to promote efficient operations. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Loan Officer/Head Teller

Independent Bank Oxford, AL

I was a Teller and a Loan Officer, where I had to deal directly with our members and their money.I always had the longest line, and people would always wait to talk with me and wanted me to help them with their situation.

Rental and Maintenance repair agent

Howell Real Estate Company Gadsden, AL

I handled all the rental property and maintenance repairs for our office. I contacted our owners and informed them when a rental was secured for their property or a maintenance issue was corrected. Overpayment Secretary

Social Security office Gadsden, AL

Contacted each client when the Social Security Dept. had issued an overpayment and scheduled appointments for them to come into the office. Planned and executed a repayment schedule. Property Inspector

On Line Education Jul 2022

Notary

State of Florida Jul 2021

Real Estate Agent: Real Estate

Key Realty School Las Vegas, NV, US 2016

Licensed Agent: Real Estate Agent

Collier Lloyd Real Estate Anniston, AL 1989

Medical Assistant

Gadsden Business College Gadsden Alabama 1988

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