Center Representative Call

Hey I am from Nepal it's me Sangam basnet I am able to call center representative because I have experience about if since 2018 I had passed out from science data I will do call center representative Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Troubleshooting skills, either basic or advanced, depending on the role and industry

Computer literacy

Phone skills, including familiarity with complex or multi-line phone systems

In-depth knowledge of a company’s products and/or services

Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Ability to speak multiple languages, especially those common among callers An effective Call Center Representative should be great at and willing to listen, as they must regularly listen and emphasize with a customer to show they care about their problems and are working to resolve them. Strong Call Center Representative candidates are also able to handle pressure well, as they may have to handle customers who are frustrated and discouraged about a product. It’s important for Call Center Representatives to have positive attitudes to make customers feel better by the end of the conversation. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issuesNatalie Hill

1 Main Street, New Cityland, CA 91010 Cell: 555-***-****

*******-*****@*******.***

Summary

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

• Troubleshooting

Service and support

Computer software savvy

Friendly • People person

Experience

Round Peg Customer Support

Call Center Representative

New Cityland, CA

High standards

. Trainer

Conflict resolution • Problem solver

Critical thinker

September 2010 to Current

• Address customer service inquiries in a timely and accurate fashion Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve

complaints.

• Cross-trained over 150 staff members in three years.

Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.

Avian Computer Experts

Call Center Representative New Cityland, CA

May 2005 to August 2010

• Properly directed inbound calls in phone queues to improve call flow • Made reasonable procedure exceptions to accommodate unusual customer requests.

• Provided accurate and appropriate information in response to customer inquiries.

• Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction. • Provided input to assist in selection and implementation of new phone system.

Togs and Tassels Womenswear

Call Center Representative New Cityland, CA

January 2001 to March 2005

• Collected customer feedback and made process changes to exceed customer satisfaction goals. • Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to-date records at all times.

Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.

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