De’ahjah Santos

Sever+ ***-Deahjahsantos**@Instagram: 57 Bottle 122nd @A.Host Street drugz + gmail.Sales South Representative. com Ozone Park, NY 11420 SKILLS Organization, databases resolution : + + Maintaining Years Leadership Verbal of experience communication upbeat + Teamwork spirit in marketing; in + + Attention Multitasking high atmospheres raising to detail . sales + + by Advanced Outstanding 3% and knowledge product skills with awareness in problem-computer + Conflict solving software + and EXPERIENCE :

QB Lobster House, Jamaica NY

SERVER

FEBRUARY 2022- JANUARY 2023

• Ensured optimal quest experience by seating guest, taking orders, severing dishes and removing dinnerware promptly and with a positive attitude.

• Managed orders and accompanying financial transactions using digital point of scale system.

• Established menu knowledge and built rapport with customers to achieve average orders.

• Sanitized menus, wrapped utensils, provided food and drinks suggestions based on diner interests to increase up-sell rate and improve average check by 16%.

Zari, Atlanta, GA

BOTTLE HOST

MAY 2020- NOVEMBER 2021

● Assessed customer needs and preferences to make appropriate beverage and food recommendations.

● Made every drink served and developed a strong knowledge of the food menu and upsell additional products.

● Handled alcoholic, frozen drink orders from servers and other specialty food requests from customers.

● Recorded accurate orders, managed cash/credit card payments, and maintained inventory of beverages selection.

● Maintained expenses below budget through accurate planning, purchasing, and cost-effective bar procedures.

● Exhibited excellent client relations by anticipating needs, establishing rapport, and catering to all guests requests.

SAKS OFF FIFTH, GARDEN CITY & NEWYORK, NY

SALES REPRESENTATIVE

NOVEMBER 2015-MARCH 2020

• Provided exemplary customer service for all customers in store.

• Helped and assisted customers with any concerns or questions.

• Maintained cleanliness of the store while assisting customers

• Created and updated store accounts for in store customers and online shoppers

• Offered positive reinforcement and helpful advice on customers’ purchases.

• Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases. EDUCATION:

Queensborough Community College, Queens NY

AUGUST 2016 - JANUARY 2018

Dual Major: Human Development + Health Administration

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