ERIC MOORE

Experienced Business & Rental Property Manager

Shreveport, Louisiana advizp@r.postjobfree.com 318-***-**** LinkedIn PROFESSIONAL OBJECTIVE

Results-oriented business professional with 30 years of experience in management. Practiced in managing business operations, rental properties, and restaurants. Skilled at analyzing current business practices to improve workflows, cut costs, and increase office efficiency. Expertise in forming relationships with others, mentoring and supervising employees, and negotiating. Known for providing excellent client services. Seeking a new, challenging opportunity to apply my skills and positively impact as industry leader. WORK EXPERIENCE

Operations Manager – Byrd Appliance Specialists, Shreveport, LA 11/2022 – Present

• Play a critical role on company’s leadership team to oversee the performance, efficiency, and satisfaction of employees. Collaborate with other senior leadership to ensure business continuity and retention.

• Analyze company’s organizational processes and workflows to find opportunities to enhance employees’ work quality and productivity. Employ software such as Word, Excel, FieldEdge and Thunderbird

• Develop new standard operating procedures to properly document business strategy and increase efficiency.

• Contribute to company dispatch, logistics, and accounting efforts, while properly managing time.

• Serve as acting purchasing agent through procuring products and services for company, while considering price, quality, and reliability. Negotiate contracts with suppliers and review quality of services rendered.

• Complete reports on customer satisfaction to present to leadership and influence company decision-making. Front of House Manager/ Dining Room Coordinator – The Blake at Bossier, Bossier, LA 06/2021 – 11/2022

• Oversaw restaurant operations and an overall 16 employees. Managed all employee processes, including interviews, training, and evaluations. Maintained a positive work environment.

• Managed multiple ongoing services within facility, including a full-service restaurant open 7 days a week, piano bar with live music, and coffee shop. Ensured harmony and efficiency between all 3 parts of business.

• Procured all kitchen, bar, coffee shop, and office supplies. Negotiated competitive prices with suppliers.

• Created restaurant sales targets and repeatedly met or exceeded all sales goals to increase profit.

• Improved staff efficiency by training on proper order taking, customer service and preparing for shifts.

• Provided excellent customer service, resulting in high customer ratings and loyalty. Rental Property Manager – RE/MAX, Bossier City LA 12/2019 – 06/2021

• Managed 120+ properties and addressed tenants' issues in a timely and effective manner.

• Increased sales and increased overall profit.

• Fully abstracted all leases and entered all pertinent information into online applications, such as Appfolio and Quickbooks management systems.

• Maintained thorough, accurate, and compliant records for internal and regulatory audits.

• Inspected properties regularly to identify any deficiencies and promptly schedule repairs.

• Maintained strict budget by limiting and reducing overall company expenses.

• Coordinated general maintenance and major repairs to keep facilities operational and attractive.

• Provided excellent customer service by effectively problem solving and thinking creatively.

• Managed the regular scheduling of employees, special office events, and community events as needed.

• Ensured all company and state policies, procedures, safety guidelines are enforced and respected.

• Created a positive working atmosphere for both employees and customers by promoting transparency, timeliness, diversity and inclusion, and respect.

Residential Property Manager – K & C Reality & Management, Shreveport, LA 05/2018 – 12/2019

• Managed day-to-day operations for 118 single and multi-unit properties with occupants.

• Liaised between company and owners to address and remedy ongoing concerns.

• Supervised and coordinated work of 6 maintenance workers and cleaners to optimize productivity and enhance results. Inspected grounds and facilities to determine repair and maintenance needs.

• Led tours for tenants around properties, highlighting features and redirecting concerns to capture interest.

• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

• Answered calls, processed payments, and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

• Collaborated with multiple parties, to facilitate maintenance and repair requests with service department and contact contractors for bid proposals.

Assistant Director – Christian Development Center - Shreveport, LA 05/2018 – 12/2019

• Led the interview process for applicants for the Spiritual program and determined who was approved.

• Oversaw new residents completing intake and contract paperwork for program and reviewed all agreements.

• Assisted residents in filling out paperwork for various State and Federal agencies. Performed data entry to include forms in the system, monitored applications, and approved all supporting documentation.

• Managed resident room assignments and ordering of all food and household supplies.

• Partnered with various food, clothing, employment, recovery, and Medicaid companies to aid residents.

• Led accounting efforts for residents and distributed weekly statements of cash.

• Ensured residents properly adhered to living agreement, drug policy, and tests as needed. Fine Dining and Banquet Manager – Shreveport Club, Shreveport, LA 03/2014 – 03/20

• Supervised 12 employees per shift to ensure adequate food preparation, delivery, and customer satisfaction.

• Mentored all new employees while demonstrating the best methods for servicing clients and guests.

• Monitored restaurant practices to ensure compliance with state health and sanitation practices and procedures.

• Trained in wine and liquor service in order to provide full and positive experiences to guests.

• Calculated and prepared invoices for members of food and beverages ordered during shift. ADDITIONAL EXPERIENCE

Floor Supervisor – Central Perks, Marshall TX 08/2008 – 01/2014 Internet Sales Manager – El Paso Saddleblanket Co. Inc., El Paso, TX 04/2006 – 06/2008 Assistant Restaurant Manager – Alfredo’s Italian Bistro, Texarkana, TX 09/2003 – 02/2006 Warehouse Manager – North State Products, Charlotte, NC 05/1995 – 06/2003 EDUCATION

Bachelor of Arts in Biblical Studies – Missionary Chapel and Seminary, Murfreesboro, TN (2019) Bachelor of Science in Addiction Counseling – Lamar State College, Port Arthur, TX (2009) Associate of Science in Nursing – Central Piedmont Community College, Charlotte, NC (2001) CERTIFICATIONS

Certified Pastoral Counselor – Saint Gregory Academy (2019) Certified Spiritual Counselor – Universal Life Church Ministries (2019) Responsible Vendor / Server’s Training – State of Louisiana (Issued 08/2021, Expires 08/2025) Responsible Vendor / Server’s Training – 360training.com (Issued 08/2021) Basic Life Support – American Heart Association (Issued 08/2021) Alcoholic Beverage Ordinance Certified – Bossier City (Expires 08/2024) SKILL AREAS

Business Management Operations Management Standard Operating Procedures Workflow Planning Information Systems Team Leadership Cost Reduction Strategies Customer Service Leasing & Market Conditions Sales & Marketing Project Management Team Leadership Relationship Development Supply Chain Management

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