Entry Representative Data
Resume:
Taravia Wright
Goal-Oriented Customer Service /Sales Associate with a Proven Track Record of Success. Jacksonville, FL 32257
********.******@*****.***
Customer Service/Data Entry Representative with over 7 years experience in telephone customer service, In-person customer service, sales, data entry, and customer care. Familiar with major customer service software, conflict resolution, and have a positive attitude. Aiming to use my proven skills to effectively fill the customer service/data entry position in your company. Authorized to work in the US for any employer
Work Experience
Lead Sales and Service Associate
United States Postal Service - Jacksonville, FL
June 2006 to Present
Lead Sales and Service Associate
• Operating cash register; Sort packages; Distribution.
• Responsible of conducting and keeping an organized filing system of Daily financial reports, End of day receipts, Government forms, High valued items, Publication’s & Regulations manuals, and Stamps and Stock inventory.
• Accountable and execute daily, End of day reports, Cash deposit, and Weekly currency exchange with local banks.
• Train new SSA employees assigned to my facility.
• Responsible for the break and lunch schedules, for all SSA employees weekly.
• Conduct monthly meetings and individual assessments with all SSA employees.
• Perform and obtain excellent verbal and communication skills to resolve customer complaints, troubleshoot mail delivery issues, and direct customer connections. Security Guard
Wieser Security - Jacksonville, FL
January 2022 to May 2022
• Inspect and patrol premises regularly.
• Monitor property entrance.
• Authorize entrance of people and vehicles.
• Report any suspicious behaviors and happenings.
• Secure all exits, doors and windows.
• Monitor surveillance cameras.
• Respond to alarms and react in a timely manner.
Petroleum Supply Specialist
United States Army - Jacksonville, FL
July 2000 to November 2003
Petroleum Supply Specialist
• Executed and performed refueling operations for all aircrafts, military land vehicles, and heavy duty equipment assigned to my unit.
• Managed the reception, storage, and shipment of all packaged petroleum products.
• Performed all fueling system operations for my assigned unit.
• Conducted monthly fuel lab tests.
• Maintained extensive training on Safety, Hazmat, and Operating Fueling Equipment.
• Maintained an organized filing system for monthly fuel reports and monthly lab test results.
• Obtain excellent verbal and hand written communication skills by having the responsibility of reporting updated hazmat policies and procedures to higher Chain of Command. Education
High School Diploma
Samuel W. Wolfson High School - Jacksonville, FL
August 1996 to June 2000
Skills
• Customer service (8 years)
• Computer skills (6 years)
• Leadership (8 years)
• Military (4 years)
• Sales (8 years)
• Communication Skills (10+ years)
• Driving (10+ years)
• English (10+ years)
• Windows (5 years)
• 40WPM Typists (10+ years)
• Security (Less than 1 year)
• Operating systems (7 years)
Awards
Customer Satisfaction Award
June 2019
• Providing and performing excellent customer service. Gold Star Award
February 2020
I’ve received multiple of these awards throughout my career with the USPS. I’ve received these recognitions for my outstanding 5 Star performance, by receiving a perfect score of 100%, from random, and anonymous mystery shopper test.
Customer Connect Achievement Award
August 2018
• I achieved this prestigious award by USPS District Officials, for my outstanding performance in sales, as well for my excellent work ethics in sales/customer service.
• I achieved a total of 20k in revenue for the USPS Company, by delivering the brand and informing business owners of ways the USPS can help market/promote their business.
• My recognition of receiving this award, is still currently posted and framed for all employees to see. Army Achievement Medal
November 2003
• Recognition for outstanding achievement or meritorious service. National Defense Service Medal
November 2003
• I was honored to achieve this medal for my time in service of Operation Iraqi Freedom.
• It is awarded to every member of the U.S. Armed Forces who has served during any one of four specified periods of armed conflict or national emergency or combat from June 27, 1950 through December 31, 2022.
Army Service Ribbon
November 2003
• I achieved this award by completing my initial training of entry in the Armed Forces. Overseas Service Ribbon
November 2001
• I achieved this award by performing a 1 year military tour outside the borders of the United States of America.
Certifications and Licenses
Armed Security Guard License
December 2023 to December 2024
• Trained and currently obtain my Class-D Class-G licenses.
• Inspect and patrol premises regularly.
• Monitor property entrance.
• Authorize entrance of people and vehicles.
• Report any suspicious behaviors and happenings.
• Secure all exits, doors and windows.
• Monitor surveillance cameras.
Public Notary
January 2022 to January 2026
• Administer oaths or affirmations.
• Take acknowledgements.
• Attest to photocopies of certain documents.
• Solemnize marriages.
• Verify vehicle identification numbers (VINs)
• Certify the contents of safe deposit boxes.
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