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Service Tech Customer

Location:
Taylors, SC, 29687
Posted:
February 23, 2023

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Resume:

Ted Miller ** Williams Road

865-***-**** Taylors, SC 29687

adviy4@r.postjobfree.com

CAREER OBJECTIVE

Be successful in the position for which I am hired and pursue opportunities within the company where I can better myself and become a better fit for the company.

EXPERIENCE

Present Novasyte Health San Diego, CA

March 2022 Analyst-Professional Services

•Staging new Becton Dickinson pharmaceutical dispensing devices. Installing the devices in hospital pharmacies, operating rooms and nursing stations. Training medical professionals to use the devices.

•Staging, servicing, updating and calibrating Becton Dickinson Alaris Infusion Pumps.

Present DA Transport Express, Taylors, SC

July 2020 Freight Transport Driver

Operated freight transport vehicles in dynamic conditions, including highway and city driving.

Secured loads for transportation using chains, binders, and tie-down straps in compliance with local, state, and federal regulations.

Verified shipment details on documentation, including customer signatures at delivery destination.

Transported secured freight for Wells Fargo

July 2020 Siemens Healthcare, Cary, NC

June 1999 Field Service Engineer III

Managed a field service geographical territory which included Account Management, Inventory Management, Service and Repair and Project Management for medical laboratories.

Conducted technical phone support troubleshooting with customers

Troubleshooting/repairing electro-mechanical, hydraulic, pneumatic issues on laboratory analyzers including Chemistry, Immunochemistry, Hematology, Hemostasis, Arterial Blood Gas and Urinalysis. Service and repair included replacing electro-mechanical parts such as valves (pneumatic and electrical), sensors, motors (DC and AC), pumps (hydraulic and pneumatic). DC motors were 12v motors used to drive subassemblies on the machine. AC motors were 220-240v and used to drive larger assemblies such as the conveyor system. Alignments on these machines were critically precise as all assemblies and subassemblies work together to function as the manufacturer intended. If one alignment is off by a fraction of a mm then the machine is inoperable. Sets of alignment jigs were used to ensure proper alignments of all components. Replacement of conveyor parts such as drive belts and chains and PLCs were common. All the machines utilized pneumatics to provide pressurized air and vacuum, via compressor, to the components on the machine. Likewise, the machines also utilized hydraulics to provide liquids to the components. The hydraulic system was composed of different pumps such as Positive Displacement pumps, electric water pumps, electric oil pumps, bellows pumps and peristaltic pumps. Utilizing hydraulic diagrams and schematics was a daily routine.

Maintenance on the machines is the lifeline of the machine. Proper and routine maintenance must be performed to ensure proper functionality and to discover potential issues that can be corrected before they become a problem. Maintenance on these machines included removing pumps and replacing seals then calibrating the pump to output the proper volume of water. Removing the compressor and rebuilding the pressure head and vacuum head then calibrating both heads to the proper vacuum and pressure levels. Replacing the peristaltic pump tubing regularly was critical as the pump tubing would develop a flat spot and not pump correctly. Checking pneumatic valves to ensure there are no leaks. Checking the oil flow rate of the oil bath and adjust accordingly. Checking all alignments of components in relation to other components. Corrective alignment of system probes were always required. Alignment of the probes to hit a designated target within 1mm was required. Some machines have diode lasers and ensuring proper voltage and alignment was part of routine maintenance of the laser. Checking alignment of the diode laser was performed with an Oscilloscope and specific liquid reagents. Some machines use Spectrophotometers to collect the chemistry data and convert it into numbers for a report. The maintenance of the spectrophotometer included cleaning the lenses (source and receiver) and checking the voltage of the halogen lamp, replacing the lamp if needed. Replacement of water filters, oil filters and air filters were also routine maintenance. Cleaning the photomultiplier tube on some machines was critical to ensure the machine gave accurate results. Cleaning of the PMT involved removing the lager component and taking it into a dark room to remove the PMT for cleaning as it is extremely sensitive to light and could be damaged if not in a dark room. After cleaning, darkcounts are performed using the computer software to ensure the PMT was not damaged. Calibration of the machines were performed using reagents and calibrators to set all parameters correctly. Then Quality Control was performed using liquid control material and liquid reagents. Performing QC was the last step in routine maintenance to prove and ensure the machine is functioning properly.

Extensive experience with Lab Automation Conveyors and Programmable Logic Controllers.

Installed and repaired automated robotic laboratory blood analyzers and provided remote technical support.

Territory consisted of many hospitals, doctor’s offices and reference labs.

Was part of a team spearheading the release of Siemens’ new lab automation platform, Atellica, installing one of the first in the US.

Jun 1999 Galen Medical Laboratory, Chattanooga, TN

Jan 1990 Assistant Laboratory Manager

Medical Laboratory Technician analyzing blood and body fluids in biohazard environments.

Assistant Laboratory Manager supervising all lab employees including Secretary, Accessioner, Phlebotomists, and Medical Laboratory Technicians.

Managed inventories of chemicals and supplies. Managed Quality Control

Medical Laboratory Technician

Analyzed blood and body fluids using complex automated/robotic analyzers.

Calibrate, perform Quality Control on the laboratory instruments, organize and store these records.

Perform daily, weekly and monthly preventive maintenance on all laboratory analyzers.

Perform phlebotomies.

EDUCATION

Jan 1998 Cumberland School of Technology

Cookeville, TN

Associate of Applied Science degree Medical Technology

Jan 1990 Cumberland School of Technology

Cookeville, TN

Diploma Medical Technology

Dec 1988 Tennessee Technological University

Cookeville, TN

General Curriculum

ADDITIONAL SKILLS

Medical Laboratory Technician

Inventory Management

Senior Field Service Engineer

Multiple awards (Engineer of the year, Engineer of the year Runner-up, Administrative Excellence, Excellence in Teamwork, ranked in top 10% of Engineers three times

Remote Technical Support

Phlebotomy

Account Management

Computer Literate

Customer Service

Mechanically inclined

Certifications

State of TN Board Certified Medical Technologist

American Medical Technologist board of National Registry



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