Customer Service General Manager
Resume:
Tracy L. Jutila
Food Service Director
Grand Rapids, MI 49534
advivv@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Food Service Director
Tim Hortons - Holland, MI
August 2021 to February 2023
Created an excellent guest experience to cultivate customer loyalty and retention. Managed scheduling for 20-25 employees to ensure optimal productivity. Directed all day-to-day operations of food service location to provide a safe and enjoyable guest experience.
Implemented effective customer service procedures to encourage positive feedback.
Sourced and developed sales leads to increase client base. Hired, coached, and trained staff and monitored performance. Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
Assessed team proficiency, identifying, and targeting areas for improvement. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Drove sales and maintained cost controls.
Greeted customers and responded to customer inquiries. Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
Built customer and employee loyalty and effectively implemented operational strategies.
Established a customer-centric focus to build customer loyalty and retention. Ensure policy and procedures are upheld to brand standards. General Manager
Teriyaki Madness - Holland, MI
October 2020 to August 2021
Implemented effective customer service procedures to encourage positive feedback.
Sourced and developed sales leads to increase client base. Hired, coached, and trained staff and monitored performance. Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
Assessed team proficiency, identifying, and targeting areas for improvement. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Greeted customers and responded to customer inquiries. Drove sales and maintained cost controls..
General Manager
Big Shawn's Cheesesteaks - Grand Rapids, MI
August 2020 to October 2020
Certified owner with ServSafe Certification for safe food handling. Wrote and submitted Standard Operating Procedures for approval to the local health department. Implemented effective customer service procedures to encourage positive feedback.
Sourced and developed sales leads to increase client base. Hired, coached, and trained staff and monitored performance. Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
Assessed team proficiency, identifying, and targeting areas for improvement. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Greeted customers and responded to customer inquiries. This was a new restaurant in which I assisted in the opening. Executive General Manager
Big Boy Restaurant - Greenville, MI
April 2019 to August 2020
Created an excellent guest experience to cultivate customer loyalty and retention. Managed scheduling for 15-20 employees to ensure optimal productivity. Directed all day-to-day operations of food service location to provide a safe and enjoyable guest experience.
Implemented effective customer service procedures to encourage positive feedback.
Sourced and developed sales leads to increase client base. Hired, coached, and trained staff and monitored performance. Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
Assessed team proficiency, identifying, and targeting areas for improvement. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Drove sales and maintained cost controls.
Greeted customers and responded to customer inquiries. Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
Built customer and employee loyalty and effectively implemented operational strategies.
Established a customer-centric focus to build customer loyalty and retention. General Manager
Mayan Chocolate and Ice Cream - Grand Rapids, MI
March 2019 to May 2019
General Manager/Operations Consultant.This was a start up company where I set up all Standard Operations Procedures for all product, worked with the local health department to established and approve appropriate licensing with local vendors. Hiring and scheduling, inventory control, cash control, marketing and all other day to day tasks. I currently continue to consult with the leadership team as Mayan continues to grow.
General Manager
Kava LLC, Tim Horton Cafe and Bake - Wyoming, MI
June 2018 to December 2018
Created an excellent guest experience to cultivate customer loyalty and 06/2018 - 12/2018 retention.
Managed scheduling for 15-20 employees to ensure optimal productivity. Directed all day-to-day operations of food service location to provide a safe and enjoyable guest experience.
Implemented effective customer service procedures to encourage positive feedback.
Sourced and developed sales leads to increase client base. Hired, coached, and trained staff and monitored performance. Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
Assessed team proficiency, identifying, and targeting areas for improvement. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements.
Drove sales and maintained cost controls.
Greeted customers and responded to customer inquiries. Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
Built customer and employee loyalty and effectively implemented operational strategies.
Established a customer-centric focus to build customer loyalty and retention. Director of Operations/General Manager
Tim Horton Cafe and Bake - Grand Rapids, MI
October 2012 to June 2018
Directed safety operations and maintained a clean work environment in 10/2012 - 06/2018 adherence to FDA and OSHA requirements. Managed scheduling for 15-45 employees to ensure optimal productivity. Assessed team proficiency, identifying and targeting areas for improvement Ensured compliance by auditing quality systems to ensure optimal efficiency.
Built customer and employee loyalty and effectively implemented operational strategies.
Developed 12 internal candidates for general management promotion opportunities.
Met operational objectives by establishing a qualified staff, promoting adherence to food safety regulations and providing outstanding customer service.
Created an excellent dining experience to cultivate customer loyalty and retention. Line Lead
Cleaning Solutions
November 2006 to April 2012
Grand Rapids, Interacted with warehouse foreman and office managers at the end of Michigan shifts to provide details on all completed/uncompleted tasks. Line Lead Oversaw the running of the line equipment and made sure to follow all 11/2006 - 04/2012 manufacturer safety protocols.
Provided training on labeler and fill press to other employees so that they were aware of safety procedures.
Ensured that all equipment was properly cleaned following each shift. Worked closely with warehouse foreman to ensure that each assignment was finished ahead of its deadline.
Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
Managed quality control and maintained high customer satisfaction. Adhered to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
Changed equipment over to new product.
Actively suggested operational improvements to enhance quality, improve production times, and reduce costs.
Optimized machinery performance by calibrating according to prescribed standards.
Troubleshoot problems with equipment, devices, or products. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line.
Education
Associate in business management
Jordan College
Skills
• Management
• Inventory
• training
• Scheduling
• Sales
• Customer Service Skills
• Cash Handling
• Inventory Management
• Team Building
• Merchandising
• Restaurant Management
• Quality Audits
• Food Safety
• Quality Assurance
Certifications and Licenses
ServSafe
Present
file C:/Users/tracyj2/Downloads/ServSafe%20Certification.pdf file C:/Users/tracyj2/Downloads/Proctor%20Certificate.pdf Additional Information
Servsafe Proctor, Servsafe Certified
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