Administrative Assistant Customer Service

Kimberly Hupsel

Florida ***********@*****.***

EDUCATION

Liberty University Lynchburg,VA

BS: Business Administration

Coastal Carolina Community College Jacksonville,NC A.A. in Business Administration

WORK EXPERIENCE

LCI

Accounting and Sales Assistant Jun 2022 - Present

Coordinated with the Sales and Product Departments, providing report analysis of trends in customer behavior and user experience monthly.

Key achievement: Introduced changes to the client on-boarding process that increased the client satisfaction score by 50%.

Streamlined billing process to improve customer satisfaction & reduce average invoice payment time from 2 weeks to 3 days.

Analyzed customer accounts to identify discrepancies & errors resulting in a 15% decrease in erroneous payments.

Managed invoicing process for customers to maintain 95% payment collection rate within 10 days of invoice date. Analyzed aging reports for accuracy and collaborated with customers on payment plans, reducing outstanding balances by 10%.

OOC

Administrative Assistant May 2021 - Sep 2021

Organize and schedule meetings and appointments.

Billed an average of $2000 per month in invoices.

Maintained organization for 500+ clients, both in-house and virtual, by managing office operations and procedures.

Filed important and confidential documents to ensure organization within the office. Worked with IT department to coordinate all office equipment. Answered and directed phone calls for 350+ clients while taking detailed messages when necessary. LEADERSHIP EXPERIENCE

Pacsun

Assistant Manager Jun 2019 - May 2021

Upheld a high standard of customer service & interacted with 500+ customers per day Managed 15-30 employees a day, assigning specific roles to increase sales and exceeding customer satisfaction. Achieved 100% of monthly sales targets, generating an additional $10,000 in revenue for the store Exceeded expectations by developing new methods to increase efficiency by 30%. The Plug Drink

Social Media Manager Dec 2021 - Jul 2022

Experienced with setting Key Performance Indicators (KPIs) for social media campaigns. Worked with a core marketing team to develop The Plug Drink’s social media marketing campaign.

Create and manage social media content with new and existing audiences for all networking channels to increase brand awareness, grow and increase community engagement & boost sales. SKILLS & INTERESTS

Skills:Microsoft Office, Google Office, Netsuite, Salesforce, Leadfeeder, Multilingual,Payroll. Interests:Accounting, Administration.

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