Customer Service Office Manager

Christina Reed 312-***-**** · ***********@*****.***

Richmond,IL

Summary

Experienced employee with over 20 years of customer service and management background, reliable and hardworking employee, bringing enthusiasm, dedication, and an exceptional work ethic. High energy and outgoing with dedication to positive guest relations and excellent customer service.

Key Skills & Strengths

Works well under pressure Proficient attention to detail

Exceptional interpersonal communication skills Upbeat/friendly/positive

Dedicated employee Highly responsible and reliable

Trained in crisis management Proficient computer skills, filing & organizing

Work Experience

Gateway Foundation, Lake Villa IL 2017

CHEMICAL DEPENDENCY TECHNICIAN

Documented, counseled and made sure clients' needs were met and fulfilled

Provided a safe and drug free environment for clients in treatment

Ensured medication compliance

Served a resource for clients and supported those in crisis

Handled crisis situations and conflict resolution

Haymarket Center, Chicago IL 2011-2014

KITCHEN MANAGER

Oversaw all kitchen duties;

cleaning, cooking, prepping, ordering and inventory

Customer service and inventory

Scheduled and hired employees

Performed quality control on food

Landscaping Lawn Maintenance Plus 2007-2011

OFFICE MANAGER

Routed schedules

Accounts payable and receivable

QuickBooks

Customer Service

Set up appointments

Education

BACHELOR OF BEHAVIORAL SCIENCE MASTER OF PSYCHOLOGY

Ashford University - Clinton, IA Ashford University - Clinton, IA

May 2011 to January 2014 May 2014 to May 2017

REFERENCES AVAILABLE UPON REQUEST

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