CHARLENE ORSBORNE

** ********* ***** advit0@r.postjobfree.com

Milford, MA 01757 757-***-****

OBJECTIVE

Obtaining a position that allows me to utilize my skills and experience to support employer’s operational goals.

TECHNICAL SKILLS: Crystal Reports; MS Office Suite; Great Plains Accounting; Savant WMS; Sharepoint; TMS; Scheduling; Eaglesoft; Proprietary Software Development

GENERAL SKILLS: Training; Customer Service; Change Management; Process Streamlining

EXPERIENCE

LINDA Drennen, DMD FAMILY DENTISTRY MAY 2021-PRESENT

FRNNT DESK/RECEPTIONIST

Answer Phones; Greet patients (scan; file; recordkeeping)

ANSWERS4BUSINESS MAY 2011-PRESENT

CO-OWNER/CONSULTANT

Reporting & BI Consulting, inventory control, metrics, operational audits, training, Sales & Source tracking, logistics management

MILTON’S DISTRIBUTING/GORDON LOGISTICS MAY 2013-OCT 2019

TALENT MANAGER (2018-2019)

Recruitment and onboarding of administrative, Management and C-level staff. Trained Predictive Index Analyst

CORPORATE TRAINER (2015-2018)

Improved staff skills, developed KPIs, customer service and interdepartmental communication on at both MA and NJ facilities; Developed Crystal reports for actionable KPIs and process assessments

CONSULTANT (2013-2015)

Analysis and improvement of warehouse efficiency. Created WMS system manual. Developed training modules for skills enhancement and new employee onboarding

FULFILLMENT PLUS JUN 2001-APR 2011

LOGISTICS MANAGER (2007-2011)

Warehouse operations, setting procedures, meeting KPIs, hiring and training, set schedules. Achieved bank audited inventory accuracy of over 99%

SYSTEM ADMINISTRATOR (2001-2007)

Maintained, upgraded and supported client’s software; resolved problems quickly and responded to help requests after hours. Trained staff on use of system

LANCE CORPORATION May 2000-Jun 2001

CONSULTANT

Introduced new ceramic line and Implemented new ERP system

MIIDDLESEX INTERNAL MEDICINE SEP 1990-MAY 2000

OFFICE MANAGER

Managed all administrative and operational functions associated with group medical practice with offices in Marlboro and Framingham ensuring efficient operation, inventory control, personnel management, patient relations, medical billing, and patient flow. Introduced appointment and MD scheduling

AWARDS & ACCOMPLISHMENTS:

White house invitation to participate in panel regarding childcare in America; Trained with Jean Illsley Clarke, M.A., CFLE - affirmation and self-esteem; President Nation Family Day Care Association; Grant writing-over two million per annum

EDUCATION

Quinsigamond Community College Worcester MA: Associate Degree ECE-Suma Cum Laude

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