OBJECTIVE

Looking for a position that will allow me to utilize my 30 years of experience in customer service. Along with the knowledge of the healthcare industry from obtaining my associates degree in Healthcare Information Technology. I would also like to continue learning in the Healthcare Industry.

SKILLS

Detailed oriented

Committed to helping others.

Active listener

Working with multiple screens

Computer proficient in Microsoft Office Programs (Excel, Word, Outlook, and Power Point.)

CRM

CVS

Optum

Epic

Transunion Health Insurance

State Medicaid programs

EHR

HIPPA Privacy and Compliance

McKesson software

Analytical writing

Health Data Management

Inpatient, Ambulatory, and Diagnosis Coding

Human Disease & Basic Pharmacology

Medical Terminology

Anatomy and Physiology

KIMBERLY LENTZ

CUSTOMER SERVICE REPRESENTIVE adviso@r.postjobfree.com

WINCHESTER, KY

502-***-****

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE FOR HEALTHCARE. GOV•PEARL INTERACTIVE • AUGUST 2022 – PRESENT

Assist consumers with the online application process.

Assist with getting the premium tax credit and the details of it.

Assist with picking health insurance plans.

Explain the benefits

Assist with the enrollment process

Help solve data matching issues

Setting up online accounts and application

Assist in solving plan issues

PATIENT FINANCIAL ADVISOR • FIRSTSOURCE • APRIL 2022 - PRESENT

Screen patients that where uninsured or under insured to see if they qualified for state assistance in paying for their medical bills.

Filed applications with the state and monitored them for medical coverage.

Added newborns to stat

e medical insurance for coverage.

Assisted patients in providing documents to the state for their medical coverage.

CUSTOMER SERVICE REPRESENTATIVE • GLOWTOUCH • NOVEMBER 2021 – MARCH 2022

In bound calls to help customers with their jewelry insurance.

Start Claims

Issue policy and coverage on added items.

CUSTOMER SERVICE REPRESENTATIVE • LADDER NOW/RANDSTAN • APRIL 2021 – AUGUST 2021

Outbound calls to schedule inspections for homeowners that had damage to their home or property.

CUSTOMER SERVICE REPRESENTIVE • PROACT• NOVEMBER 2020 – FEBUARY 2021

Handled inbound calls from clients, provider offices, pharmacy, third party BAs.

Assisted providers with filing a prior authorization.

Assisted new, and existing, clients in managing their pharmacy benefits.

Assisted clients with enrolling and managing their mail order prescription and local fill profile.

Issued overrides and exceptions as needed.

Support for Pharmacy Operations.

OFFICE MANAGER • QUALITY TREE SERVICE • NOVEMBER 2016 – JUNE 2021/PRESENT

Sales and Customer Service Representative

Accounts Receivable/Payables

Payroll

Scheduling

CUSTOMER SERVICE REPRESENTIVE • STARTEK • JULY 2018 – OCTOBER 2019

Handled incoming calls, email, and chats from customers.

Handled customer complaints and escalated calls.

Schedule/cancel appointments.

Inform customers about the products to help them make an informed decision concerning the best product for them.

CNA • RIGHT AT HOME • MAY 2014 – AUGUST 2016

Assisted patients in their home with:

Bathing and grooming

Meals

Checking vital signs daily

Monitoring of taken medication.

Transportation to physicians’ appointments and running general chores.

EDUCATION

ASSOCIATES DEGREE • CURRENTLY ENROLLED • INDIANA TECH

Health Information Technology.

Graduating Summer 2021

HIGH SCHOOL DIPLOMA • MAY 1983 • JEFFERSONVILLE HIGH SCHOOL

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