Customer Service Call Center

CONTACT

Address: Morriston, Florida *****

Phone: 813-***-****

Email: advirv@r.postjobfree.com

SKILLS

I did not get past orientation with FedEx

because they lied to me.

ADDITIONAL

INFORMATION

I am loyal, honest, dependable, and love

helping people. I just would like the same

from my employer; honesty, appreciation

for my work, and give me the chance to

grow with them and improve their

business.

PROFESSIONAL SUMMARY

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

ACCOMPLISHMENTS

My accomplishments concerning customer service skills has been growing since I was 16 years old. I have excellent customer service skills, reliable,, always on time, and a team player. I absolutely think that team work is very important and so eager and determined to find the perfect customer service job that believes in giving me the chance to grow with the company, and help customers the way they should be helped; with care, accuracy, and understanding. I would love the company to be honest just like me, and do not lie or take advantage of their employees hard, dedicated work.

WORK HISTORY

Package Sorter, 06/2022 to 07/2022

FedEx:Ground - Ocala, FL

I was told that I would be sorting packages, but during orientation the instructor said that I would be loading and unloading 53' trailers, and working in a warehouse that has no climate control (Air Conditioning/Heat). My husband even told me that he did not want me working in that condition.

Transportation Dispatcher, 03/2022 to 04/2022

Lake Weir Middle School - Bellview, FL

• Handled incoming calls and emails from customers regarding issues with deliveries.

• Worked closely with customers to effectively resolve issues and complaints.

• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.

• Checked that each scheduled route was appropriately covered by delivery drivers.

• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

• Maintained updated and detailed records of calls in physical and electronic database.

• Directed investigations to verify and resolve customer or shipper complaints.

• Directed dispatching, routing and tracking of [Number] fleet vehicles. Casher, 09/2021 to 12/2021

Publix - Lithia Pinecrest, Florida

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward programs.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Collected and authorized payments of guests.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Maintained cash drawer of $[Amount] or more per shift.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Greeted over [Number] patients per day.

• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register to record transactions accurately and efficiently.

• Maintained current knowledge of store promotions and highlighted sales to customers.

• Used POS system to enter orders, process payments and issue receipts.

• Learned [Job title] and [Job title] positions and provided backup at key times. Server, 12/2017 to 06/2018

LISA NAUGLE

Cracker Barrel Restaurant - Newnan, Georgia

• Cultivated warm relationships with regular customers.

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Used slow periods to restock supplies, ice, trays and delivery bags.

• Replenished food items, paper products and canned goods to keep pantry well- stocked during busy periods.

• Noted special patron requests and followed up with kitchen to confirm delivery.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Answered customers' questions, recommended items and recorded order information.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Inspected dishes and utensils for cleanliness.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Asked customers for feedback, solved problems, provided additional items and

[Action] throughout meal.

• Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.

• Processed orders and sent to kitchen employees by [Action].

• Served [Type], [Type] and [Type] beverages and offered refills.

• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

EDUCATION

No Degree: Early Childhood Education

University of West Georgia - Carrollton, GA

Contact this candidate